Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering exceptional health care. We are excited about ChristianaCare’s journey to implement Epic as our Electronic Health Record (EHR) system. This transformative project is a significant step forward for our organization. Come join us at ChristianaCare as we build our core Epic EHR team!

You must be available to attend the mandatory Epic training sessions in Wisconsin in early 2025. This training is crucial for providing you with the knowledge and skills needed for your role.

ChristianaCare Offers:

Full Medical, Dental, Vision, Life Insurance, etc.

Two retirement planning offerings, including 403(b) with company contributions.

Generous paid time off with annual roll-over and opportunities to cash out.

12-week paid parental leave

Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About this position:

The Epic Director has the responsibility for the successful implementation and maintenance of an Electronic Medical Record (EMR) initiative using Epic software, processes, and tools. This person plans, organizes, directs, and manages project teams and tasks to achieve goals with budgeted funds and available personnel. Works with leadership to establish policies and ensure the project goals and objectives are met through the planning and decision-making process. The Director provides strong leadership and implements changes when necessary to ensure the system is meeting the goals of the organization. Evaluates actual project/program progress against plans and directs corrective actions. The Director works collaboratively with the IS&IT Project Management Office (PMO), acts as an advocate and liaison between collaborator groups across the organization, is accountable to and reports up through the appropriate Pillar of the Governance structure and is the central point of communication for all project activities.

As an expert advisor and member of the applications team, this person helps the organization use systems and technology to improve care and operational processes. Analyzes client needs, creates clinical /operational workflows, develop strategies tailored to the organization, works collaboratively with the CMIO and CNIO and provides guidance throughout the scope of implementation for the Epic EMR and associated projects.

Principal duties and responsibilities:

Directs and assures adherence to the Guiding Principles of the Epic EMR implementation.

Leads and assists in developing project case and request for proposals/information (RFP/RFI).

Leads efforts to define requirements, deliverables, objectives, resources, and project schedules.

Ensures appropriate processes are identified and followed, specifically scope management, change management, communications, and risk management.

Ensures all collaborators are well informed and knowledgeable of key issues, risks and resource requirements, budget and cost factors, and technical challenges.

Demonstrates leadership by identifying and mitigating tasks, conflict, and communication.

Advances issues and risks to executive leadership, to ensure proper awareness and efficient resolution, to sustain the project implementation timeline.

Effectively manages the Epic and related projects to successful completion in a matrix project management organization serving critical healthcare operations.

The internal communication of project strategies, high level deliverables, plans, and schedules.

Ensures all outcomes and deliverables meet organizational goals, objectives, and quality standards.

Communicates with operational leadership, clinicians, and technical staff.

Functions as an advocate, Change Agent and serves as a positive role model for encouraging others to embrace operational changes and transformation associated with the Epic EMR and other application technology projects.

Interacts with co-workers, visitors, and other staff consistent with the values of ChristianaCare.

Responsible for the growth and development of staff at various levels, including managers

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Education and experience requirements:

BA/BS in Computer Science, Business, or clinical related field preferred. Current Epic certification in at least one clinical and/or revenue cycle application is preferred. ITIL Foundation certification is strongly preferred when present in environment.

Must be able to secure Epic certification.

Demonstrated knowledge of the System Development Lifecycle (SLDC).

Demonstrated knowledge of multiple methodologies (Waterfall, AGILE).

10+ years successful experience in clinic, business operations or medical informatics. Minimum of 3 years hospital operational experience in a clinical capacity

4+ years successful experience in strategic planning and execution, serving in a management role, providing company-wide leadership.

Experience in leading/managing all or a part of the clinical and/or business components of at least one Epic implementation beginning to end.

Extensive experience managing projects, including within healthcare organizations. Includes execution and control of scope, budgets, schedules, issues, risks, testing, training, and end user adoption. Professional maturity and discretion to maintain both confidentiality and an objective perspective when working with sensitive and confidential information.

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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.