Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.  

The Scheduling Representative provides physicians, patients and families with scheduling services for outpatient or inpatient procedures provided by McLeod Regional Medical Center, McLeod Medical Center Darlington or McLeod Medical Center Dillon.

Scheduling services consist of initial or new patient scheduling, cancellations of previously scheduled appointments and rebooking appointments as needed. Scheduling representatives understand that they serve both the external customers of the patients and physicians, but also server the internal customers of the departments of all three medical centers.

Work Schedule
80 hours biweekly as scheduled; typically Monday - Friday 10 am to 7 pm

Experience Required

Minimum 2 years data entry/computer experience required.
Advanced knowledge of Windows based computer systems required.
Written and verbal communication skills with persons of all ages and diverse backgrounds required.
Minimum 2 years experience in call center required.
Healthcare call center preferred.
Knowledge of medical terminology preferred.
Experience with scheduling.com or other medical scheduling software preferred.
Experience with Siemens Invision products preferred.
Experience with Lotus Notes preferred.
Problem solving and performance improvement skills preferred.