SC, USA
29 days ago
Corporate IT Associate II
Corporate IT Associate II North Charleston, SC  Secret As a Corporate IT Associate II, you will provide installation and day-to-day support for personal computers and Desktops for hardware, software, and network components. You will collaborate with other members of the team on a range of tasks, such as setting up new locations, upgrading hardware and software, and initial imaging installations for new computers. You will examine and resolve issues with current hardware and software programs, supporting optimal efficiency of the IT Team and company.  Position Duties and Responsibilities  Provide the resolution of users with IT hardware and software problems both locally and virtually. Install and update peripheral hardware and software, such as printer installations and maintenance, help with networking hardware, and peripheral device hardware and software interfaces.  Select, create, and preserve support and user documentation.  Complete user training sessions for both individuals and groups on a variety of IT-related tasks, such as network cabling installations, hardware relocations, software installations, software testing, etc., assist other members of the IT team as needed.  Support inventory management, record keeping and documentation.  Provide conferencing implementations and issues.  Develop, and maintain a unified end-point configuration standard to ensure hardware and software compatibility.  Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.  Recommends systems modifications to reduce user problems.  Assist with after action reports and or lessons learned, following major outages. Operating system installation / image deployment on laptops / desktops.   O365 Installation / configuration.  Troubleshooting the Windows OS, Outlook, WIFI, local NW issues.   Printer / Scanner installation, troubleshooting   Document remote support & ticket resolutions.  Support Printer configurations and settings and troubleshooting access issues.   Collaborate with other IT groups such as Security, Service Desk, enterprise software management teams, and others to implement and maintain solutions to the end-users and resolve any identified issues.   Assist with compatibility and QA testing of applications, operating systems, and application packages.   Perform Public cloud Azure provisioning, including accounts, resources, and subscriptions.  Assist with the execution of patch management and software deployments for, and reporting on, all enterprise users, system, and network devices.  Must be a team player and collaborate with other coworkers.  Minimum Qualifications Associate’s degree in a relevant technical discipline and three years of relevant experience or at least four years of relevant experience can be substituted for the degree.  US Citizen.  Minimum of 2 years of experience with Enterprise level networking (switching & routing) troubleshooting experience.  Hands-on experience with Microsoft Windows 10, 11, O365 and macOS.  At least 2 years of experience with a Managed Service Provider (MSP). Must be able to obtain and maintain DOD Secret Clearance. Desired Qualifications Five years of hands on IT Support experience, preferably in a DoD environment  Prefer at least one of the following Certifications: Comptia A+, MCSE, MCITP.  Knowledge with PowerShell.  Knowledge of Microsoft Azure.  Advanced knowledge of Microsoft OS, Microsoft Office, Google Apps, Remote Access, Network Administration, Smartphones, Printers, etc.  Using remote utilities, one may address problems over the phone.  Ability to communicate well with technical and non-technical people.  Have great customer service skills. Must be a motivated self-starter with attention to detail very important.  Willingness to learn systems, share knowledge, support the company's user community, etc  Ability to lift and carry 50 pounds i.e., computer equipment, monitors, printers, etc.  Desired Certifications Comptia A+, Comptia Network +, Comptia Security +, ITIL, MCSE, MCITP, CCNA, CCNP or VCP   Company Overview Adapt Forward is a cybersecurity solutions provider for some of the nation’s most valuable information systems. Leveraging advanced threat assessment technology and experience in building high-level information security infrastructure, we develop adaptive solutions uniquely tailored to our customers’ business objectives to protect sensitive data against sophisticated threats in an increasingly complex security environment. Summary of Benefits + Comprehensive Physical Wellness Package, including Medical, Dental, Vision Care, plus Flexible Spending Accounts for health- and dependent-care are included in our standard benefits plan. + 401k Retirement Plan with Matching Contribution is immediately available and vested. + Annual Training Budget to be used for conference attendance, school enrollment, certification programs, and associated travel expenses. + Eleven Federal Holidays, plus three weeks of PTO/vacation/sick leave that accrues at a rate of ten hours per month. + Employee Assistance Program: Counseling/legal assistance and other employee well-being programs are also offered. Equal Opportunity Employment Adapt Forward is an equal opportunity employer that values diversity in the workplace and does not discriminate or allow discrimination on the basis of race, religion, age, gender, sexuality, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. Adapt Forward promotes affirmative action for minorities, women, disabled persons, and veterans. Powered by JazzHR
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