CIT Trucks, LLC is seeking a competitive individual that has the drive and motivation to purse a challenging career path in an industry that moves roughly 73% of the nation’s goods. As one of the nation’s leading commercial truck dealer groups, we take pride in the fact that all our dealership managers and executives have followed a similar challenging career path that has advanced them into management positions.   We are not just looking for an IT Support Analyst; we are seeking the next rising star in our operations. At CIT Trucks, LLC, you'll have the opportunity to: Be a part of a growing company with a strong track record of success Receive comprehensive training and development opportunities Advance your career through internal promotion opportunities CIT Trucks, LLC. is a leading commercial truck dealer group serving the transportation industry.  We serve customers in Illinois, Missouri and Indiana through our network of 16 locations with a workforce of over 900+ employees. Our sales revenues exceed $700 million with projections surpassing $1 billion in next few years. We are actively looking for candidates that can support our mission of providing exceptional customer service to a critical national industry.   Responsibilities of the IT Support Analyst entail: Respond to requests for technical assistance via the phone and remote electronic control of user systems Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate actions Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to appropriate resources Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes and updates The requirements to be an IT Support Analyst: Bachelor’s Degree in an Information Technology related field 0-2 years of experience in a client/server environment Working knowledge of local and wide area networks, Internet, e-mail systems and Windows operating systems Working knowledge of circuit boards, processors, electronic equipment and computer hardware and software Working knowledge and understanding of relevant help desk tracking applications Exceptional and professional communication skills, both written and oral Comprehension of written data in related work documents Ability to approach problems using logic and reason CIT Trucks, LLC. provides a comprehensive wage and benefits package that includes: Paid holidays and PTO Choice between 3 wide-ranging medical plans with prescription coverage Option to participate in HSA or FSA savings accounts Access to dental and vision insurance Short- and long-term disability coverage Company paid life insurance, as well as additional voluntary life insurance for self and family 401(k) retirement planning that has a dollar-for-dollar employer match up to 4%