Job Responsibilities:

Manage reception desk essential functions, greeting and directing clients, answering telephone calls, promptly returning emails, etc. Submit facilities requests as directed by Planner; walk and inspect conference room setups. Support Event Managers with high level meetings; and stretch assignments as needed. Build working relationships with fellow colleagues, porters, audio visual and catering teams. Manage space issues, escalate unresolved issues to the Lead Planner Manage booking request, communication with clients regarding placement of event Adhere to standards of operations established for the Conference Center Work with planner supporting smaller on-site events  Detailing and planning boardroom meetings, working closely with porters, audio visual and catering teams. Join planner on pre and post con calls, aiding data entry. Check rooms making sure catering, audio visual and room sets match setup worksheets.

Required Qualifications, Capabilities, and Skills:

Two years hospitality experience in a 5-star hotel, Event Planning and Food & Beverage  Ability to effectively manage guest experience and expectations, some requiring a high level of tact and diplomacy Knowledge of basic audio visual and catering Quick problem solving skills and effective time management MS Office skills, knowledge of EMS booking system (a plus) Must be willing to work flexible shifts to cover conference center hours and locations Must be willing to work flexible shifts to cover conference center hours and locations