Coordinator’s primary responsibility will be in supporting all venues and members through email inquiry responses, troubleshooting technology issues and initiating changes to Platinum Member accounts within 24 hours.Secondary responsibility will be to support in-office special projects for Corporate Sales, as directed by the VP of Sales and Sr. Director of National Events. Special projects to include coordination of team shipping needs and in-person summit and meeting day-of execution of set-up/break-down and meal deliveries.Coordinator will spend additional time managing guest resolution, Platinum account troubleshooting/system navigation and entering and distributing guest leads, initiated via email and phone within 24-48 hours.Coordinator will also be expected to provide administrative support to the National Director of Memberships and the National Membership Sales Manager.Coordinator will spend a portion of time working to Manage our overall CRM Data, Work with Systems team to navigate HRTs and update dashboards, Process Refunds and troubleshoot/research/project manage system glitches and cases.Coordinator role will spend some time on occasion supporting special projects for the Memberships Team on an as-needed basis.Coordinator will spend a portion of their time managing account modifications and supporting renewals through pulling and analyzing usage reporting related to our Corporate Partnership Memberships

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.