About the Role:

This role would include working on Mettl’s SaaS platform and servicing Mettl’s clients by managing their operational work.

Location: Gurgaon

Duration: 11 Months Contract

Minimum Qualifications: B.Tech/BBA/MBA

Key Roles & Responsibilities:

Onboarding new clients

Acknowledge and work on client service requests.

Understand blueprint and create assessments for clients.

Responsible for the delivery of all products and services for our clients, globally

End to end drive campus placement drive management

Offering real time monitoring and support to our clients.

Coordinate with Customer Success, Content Creation, Technology and other team

Using CRM Support Desk platforms like Zoho and Exotel

Minimum Requirements:

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Ability to work independently and as part of a team

Proficiency in Microsoft Office Suite

Experience with cloud computing and SaaS platforms is a plus

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.