About The Role As a member of the Glacier Solutions Development (“GSD”) team, the Quality Assurance Manager reports to the Development Manager. The primary focus of this position is to oversee the Quality Assurance testing operations and management of QA team members in conducting both manual and automated quality assurance (QA) testing practices across multiple simultaneous testing efforts. This will include, but is not limited to, creating test suites, running test plans, writing test cases, and transitioning test cases to automated test plans when appropriate. This position will work with the Development Manager to develop and maintain policies, procedures, and standards regarding the QA testing practices. The QA Manager will perform and coordinate testing efforts such as unit, regression, manual, automated, performance, and stress testing. This position will also work with the project team and divisional subject matter experts to implement effective UAT sessions. The QA Manager will work with the Development Manager to ensure testing completed by appropriate users at all levels of the organization for new systems, releases, new features, enhancements, and break/fix solutions. On project and strategic effort, the QA Manager will work collaboratively in cross-functional teams to provide QA and testing support of new or current production systems. This position will be expected to work in and follow industry standard waterfall and agile development lifecycles. Adherence to ITIL software change and release management processes and procedures is required. This position will be considered a representative of the IT department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position. This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The mid-rate for this position is $110,334.52 +/- per year (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. Description · Directly manages a team of Quality Assurance Specialists, organizing and managing periodic test engagements with third-party vendors as needed and working with bank Subject Matter Experts. · Provides coaching and guidance to team members and Quality Assurance leadership to the organization through the management of a Testing Center of Excellence. · Manages quality assurance testing at a functional level and a code level for software products and releases that impact the organization’s business services and operations. · Oversees the creation, maintenance, and providing all necessary documentation on testing validation, and quality assurance reviews. · Design and execute effective and efficient testing scripts as well as coordinating QA Team testing efforts and end-user user acceptance testing efforts. · Upholds all Standard Operating Procedures as outlined in IT policy, procedures, and standards. · Analyzes and occasionally collects the business and functional requirements from all levels of the organization, and then transfers that knowledge into accurate and inclusive testing plans. · Provides judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization. · Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. About You Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required/Preferred Education Level Description Required Bachelor’s Degree Computer Science, MIS, or equivalent technology discipline. Experience Required/Preferred Experience Level Description Required 3 years Minimum of 3 years directly managing a Quality Assurance department and team of testers. Required 7 years 7+ years hands-on software quality assurance testing or software testing management experience. Required 2+ years of experience with automated testing setup, use, and management. Required Knowledge Of Knowledge of basic programming languages like Java, PHP, SQL, etc. Working knowledge of Citrix Client. Experience with Microsoft Windows operating system and Office applications. Experience in the use of modeling and development tools, such as Visio, Adobe Forms. Required Knowledge Of Ability to take a lead role in creating, conducting, and assigning testing scenarios. Conduct quality assurance reviews, secure code reviews and coordinate user acceptance testing. Preferred Knowledge Of Testing or quality assurance experience with nCino, Temenos LMS, Salesforce, or other banking specific software and prior banking experience. Would an equivalent combination of relevant education and work experience be considered?: Yes License/Certification Required/Preferred License/Certification Description Required Skills and Abilities · A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. · Highly self-motivated and directed. · Proven strong problem solving, analytical and technical skills to understand and identify robust testing plans and to communicate needs to IT and business management for acceptance and implementation. · Excellent relationship development skills, with the ability to balance work and interaction with bank and corporate stakeholders using a customer-oriented attitude. · Ability to demonstrate diplomacy, professionalism, and strong communication, written and inter-personal skills to ensure policies, procedures, and standards are being followed. · Ability to effectively prioritize and execute tasks in a high-pressure environment with minimal supervision. · Ability to work in a team-oriented, collaborative environment. · Ability to serve as backup for other staff members in a mutually supportive teamwork environment. · Ability to present ideas in user-friendly language. · Ability to consistently represent the GBCI IT Department in a positive and professional light. Additional Requirements Travel Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Working Conditions Environment: Indoors, a climate-controlled shared work area. Noise Level: Moderate noise; not extreme or excessive; within reasonable limits. Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Vision Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials. Physical Activities Frequency Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Infrequent – rare. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Infrequent – rare. Crawling: Moving about on hands and knees or hands and feet. Infrequent – rare. Crouching: Bending the body downward and forward by bending leg and spine. Infrequent – rare. Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. Infrequent – rare. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. Daily. Grasping: Applying pressure to an object with the fingers and palm. Infrequent – rare. Kneeling: Bending legs at knee to come to a rest on knee or knees. Infrequent – rare. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Infrequent – rare. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Infrequent – rare. Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Infrequent – rare. Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. Daily. Stooping: Bending body downward and forward by bending spine at the waist. Infrequent – rare. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.