JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Corporate Reception - Guest Ambassador Services is responsible for the delivery of amazing guest experiences at one of the most exciting JLL client’s offices. We’re looking for enthusiastic individuals to create best-in-class reception & concierge experiences for employees, business clients, community members and interview candidates. Be at the heart of our reputation for extraordinary guest services!

This role will also perform Mailroom support in receiving and sorting incoming mail and/or packages to distribute to other departments or individuals. This may include stocking supplies in break rooms and monitoring printer services.

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!

Create memorable experiences with a warm, welcoming   personality

Take initiative to proactively address guest needs and answer questions

Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive

Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs

Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills

Additional Responsibilities

Track all visitors, including vendors, visiting employees and guests

Manage parking and vehicle logs and records

Coordinate security access cards for employees and vendors

Welcome event guests and assist with printing visitor badges

Assist with tracking employee on-boarding/off-boarding processes

Support the annual management plan by accomplishing key performance indicators

Perform ad hoc facilities assignments as needed

Mail Services

Sort and collate mail

Scan, look up employees and email mail to appropriate parties

Sort mail, such as returned letters, adjustments, bills, orders and payments

Resolve issues with incorrect, returned mail

Receive outgoing mail and apply correct postage

Arrange for pickup of outgoing mail

Process outgoing shipments (Fed-Ex, UPS, DHL and USPS)

Weigh mail to determine correct postage

Ensure office is adequately stocked with mail supplies

Stock copy rooms and printing devices

Clean and support servicing copy machines

Organize and replenish break rooms with coffee supplies

Walk facility routinely and log work orders for torn carpet, damaged ceiling tiles, etc.

Order office supplies, maintain inventories for kitchen supplies, copy supplies and the central supply room

Qualifications

Experience: Minimum 2 years previous customer service-related experience

Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests

People Person: The best part of serving others is creating experiences for them that go beyond the expected

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required

Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy

Technology and Tools: Proficient in a range of information technology tools and platforms

Regularly lift, move and/or carry up to 10 pounds; frequently lift, move and/or carry up to 25 pounds; occasionally lift, move and/or carry up to 50 pounds

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits, include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Compensated for Holidays Worked

Pay differential for Night Shift Employment

Salary for this role ranges between $36k-$56k,. dependent upon the candidate's skills & experience

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.