**Overview** **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) The Corporate Services Supervisor is responsible for handling incoming phone calls, e-mails, and digital requests to the Corporate Services Supervisor with prompt, courteous, informative, and customer-oriented service delivery. The Corporate Services Supervisor role is an integral and highly visible role. Essential Functions: + Serve as the first point of contact for customers seeking routine facilities service requests. + Portray a positive and professional attitude. + Communicate clearly and effectively in verbal and written format. + Answer external phone calls on behalf of the organization and route them to the appropriate department. + Process incoming facilities work orders requests through phone, email, and web platforms. + Document, assess, prioritize, classify, escalate or dispatch to determine the best solution based on the issue and details provided by the customer. + Follow approved policies and procedures. + Perform other duties as assigned or requested. + Consistent attendance is a requirement. Requirements: + HS Diploma required, some college preferred. + Minimum of 2+ years of call center or customer service experience. + Exemplary customer service skills, ability to multitask, strong attention to detail, and proven ability to provide quality service in a fast-paced environment. + Ability to work a flexible schedule (7 am – 6 pm) routinely. Additional and weekend hours occasionally required to support special events. + Knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook) required + Ability to learn and use electronic devices effectively including new software programs, mobile applications, and technological devices. + Bilingual English/Spanish required. REQNUMBER: 98947 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.