The Consumer and Community Banking Remediation and Correction functional area is dedicated to identifying, classifying, and correcting customer impacts resulting from business process or operational disruptions within Consumer and Community Banking. The team focuses on rectifying affected accounts by recalculating or crediting finance charges, fees, and rewards balances; adjusting finance charge and fee structures; and initiating customer communications.

As a Testing Associate I within the Correction and remediation team, you will be a key member of a larger team of Business Analysts, Correction Analysts, and Testing Associates accountable for the correction of customer account. The testing Associate will perform end-to-end testing of the case requirements and analysis on code against those requirements and execution plans; while confirming correct usage of data sources, standard code, adherence to guidelines and regulations, and following best practice standards.

 

Job Responsibilities

Identify scenarios based on Correction Case requirements and manually validate them on front-end applications Communicate effectively with Business Analysts, Developers, and Project Managers regarding identified issues Work efficiently under tight deadlines, sometimes within 10 days or less Develop test plans, processes, job aids, tools, and approaches, and effectively communicate defects Perform data validation against business requirements Ensure correct formatting and logic of all output files Actively engage in discussions on process adherence and improvement

 

Required Qualifications, Capabilities, and Skills

Minimum of 3 years of quality testing experience Proficiency in writing test plans and test scripts Advanced proficiency in Microsoft Excel and PowerPoint Ability to influence and direct activities outside of direct control Capability to manage multiple problems simultaneously Strong written and verbal communication skills Team player with the ability to work independently

 

Preferred Qualifications, Capabilities, and Skills:

Experience working with a Chase CCB Line of Business (LOB) is preferred At least 1 year of experience or knowledge in the Credit Card business is a plus Knowledge of SQL and SAS is advantageous