Council Relations Manager Print Subscribe Class Title Council Relations Manager Class Code 1592 Salary $120,140.80 - $157,372.80 Annually + Definition + Benefits Classification Description Summary Under general direction, oversees and coordinates the operations of Council Relations and support staff; develops and maintains relationships between organization and council, committees, and regulatory bodies; provides streamlined access and service delivery to the community and provides highly sensitive and complex administrative support to Council; coordinates assigned activities with other divisions, outside agencies, and the general public. POSITION COMPETENCIES The following position competencies are typical of the dispositional standards and expectations for this classification. Additional competencies may be required for the successful performance of the position or to address business needs and changing business practices. Collaborating with Others – Working together with others in a cooperative and supportive manner to achieve shared goals. Ability to create productive relationships interdepartmentally and with outside agencies. Effective Communication – Ability to communicate in variety of ways with those across roles, generations, social identities and geographies to transmit information, lead and inspire. Managing, controlling and monitoring the nature of information and communication directives to ensure that information needs are met. Efficiency – Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things. Ability to anticipate problems in advance and develop solutions. Collegiality – Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment. Sharing expertise through consultation. Actively promote solutions to problems through interdisciplinary approaches. Accountability – Achieving a standard of excellence with our work processes and outcomes, honoring City Essential Functions REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. 1. Build and maintain strong relationships with council members, committees, and regulatory bodies; identify key stakeholders and establish effective lines of communication; monitor and analyze council proceedings, policies, and decisions that may impact the organization. 2. Collaborate with cross-functional teams to ensure alignment on council-related initiatives; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; provide timely updates on council-related activities and developments to internal teams. 3. Assume management responsibilities for assigned services and activities of the Council Relations including enforcement and compliance of relevant laws, ordinances, rules, and regulations; attend council meetings, hearings, and relevant industry events to represent the organization's interests. 4. Select, train, motivate, and evaluate council relations personnel; provide or coordinate staff training; work with employees to correct deficiencies; develop and implement strategies to enhance the organization's image and credibility. 5. Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommend and administer policies and procedures; research and analyze proposed policies, legislation, and regulations affecting the organization. 6. Work closely with internal stakeholders, including leadership, management, legal, and other related areas; respond to inquiries and concerns from council members, committees, and regulatory bodies. 7. Assign work activities and projects; monitor work flow; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems. 8. Oversee and participate in the development and administration of assigned program budget; forecast funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; recommend adjustments as necessary. 9. Proactively manage the organization's reputation within the council ecosystem; collaborate with the communications team to craft clear and consistent messaging. 10. Manage council relations by fostering positive relationships and effectively communicating council strategies and initiatives to external and internal entities. 11. Attend and make presentations before City Council regarding council relations related items 12. Serve as the liaison for Council Relations with other divisions, departments and outside agencies. Provide responsible staff assistance to the leadership; conduct a variety of organizational studies and operational studies; recommend modifications to council relations, policies, and procedures as appropriate. 13. Coordinate council relations activities with those of other divisions and outside agencies and organizations. 14. Perform related duties as required. Minimum Qualifications QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. CORE COMPETENCIES The following core competencies are the aptitudes, beliefs or actions that reflect the values of the organization, ultimately moving the organization toward the mission. Highly successful employees at the City of Reno will demonstrate these core competencies. Pride - Act in stewardship of public resources and public trust. Take ownership of the success of the City mission seeking excellence in every act, and delivering efficient and high quality service. Strive to maximize public benefit and takes pride in the community we are creating. Creativity - Demonstrate forward thinking and embraces opportunities for continuous improvement. Thoughtfully overcome challenges and seek new solutions to resolve issues. Use innovation to further the mission of the City of Reno. Integrity - Treat people with courtesy and respect. Achieve a standard of excellence, honoring City policies and all regulatory requirements. Hold self and others accountable and assume a position of trust bringing honor to the mission of the City of Reno. Respect - Instill public faith in the City of Reno by demonstrating a heart for public service and treating all people with dignity. Remain approachable and seeks to effectively communicate in a way that values others as a part of a greater community that we are all proud to call home. Welcoming - Demonstrate knowledge, understanding, appreciation, and commitment to a community that is diverse, equitable and inclusive. Hold self and others accountable in support of diversity and the richness it brings to our community. Cultivate a sense of belonging and appreciation; dedicate self to being part of creating and advancing a respectful and welcoming community, and uphold equity for all members of the community and organization. Knowledge of: Principles of council relations, government affairs, or public policy Pertinent Local, regional, or national council processes and regulatory frameworks. Basic operational characteristics, services, and activities of a council relations. Political acumen and the ability to navigate and negotiate within a political landscape. Operations, services and activities of a public communications and community relations programs. Methods and procedures of council relations and collections. Basic techniques and practices of organizing and coordinating programs, activities and special events. Principles and practices of investigative and inspection methods and techniques. Basic principles of municipal budget preparation and administration. Principles of supervision, training, and performance evaluation. Principles and procedures of record keeping. Principles of business letter writing and report preparation. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Pertinent federal, state, and local laws, codes, and regulations. Ability to: Oversee and participate in the management of a comprehensive council relations programs. Coordinate and direct public communications and community relations programs Analytically research, evaluate, and articulate complex policy issues. Oversee, direct and review the work of assigned staff, including the provision of customer services, issuance of council relations and various clerical functions. Select, supervise, train, motivate, and evaluate staff. Elicit community and organizational support for City operations and programs. Interpret and explain City programs, policies, and procedures. Recommend and implement goals, objectives, policies and procedures. Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities. Manage community liaisons for the City with the news media, the public, NABs, and other government agencies. Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations. Participate in the preparation and administration of assigned budgets. Plan and organize work to meet changing priorities and deadlines. Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit. Work cooperatively with other departments, City officials, and outside agencies. Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility. Recognize non-compliance and compliance with applicable council relations ordinances. Analyze problems, identify solutions, and project outcomes. Respond to requests and inquiries from the general public. Perform a variety of accounting functions and written reports. Prepare clear and concise reports. Work in a team based environment to achieve common goals. Coordinate multiple projects and complex tasks simultaneously. Meet the physical requirements to safely and effectively perform the assigned duties. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: A Bachelor’s degree from an accredited college or university with major course work in public administration, political science, business administration or a related field. Experience: Five (5) years of increasingly responsible experience in public administration and council relations experience including two years of administrative and supervisory responsibility; or any equivalent combination of training and experience. License or Certificate: Possession of an appropriate, valid driver's license. Supplemental Information PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting with some travel to different sites and locations; extensive public contact. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs. Subscribe Please verify your email address Verify Email