Welcome page Returning Candidate? Log back in! Counselor, Employee Benefits (Customer Service Representative) Job ID 2025-17469 # of Openings 1 Category Employee Benefits Service Location : Location US-MD-Hunt Valley Overview

AssuredPartners in Hunt Valley, MD is hiring for a Customer Service Representative working with the Employee Benefits insurance industry. Do you have experience working in a high-volume customer service environment? Do you enjoy working with clients and gaining the satisfaction of helping others? If you are who we seek, then apply now!

 

 

Summary:

This position is responsible for day-to-day customer service and enrollment of designated client accounts. 

 

The Ideal Candidate:

An excellent problem solver, you thrive on making customers happy and coming up with great solutionsYou have a strong sense of teamwork, and you are highly dependableYou are communicative and able to be effective via written and oral communication

 

If this sounds like you, we invite you to keep reading and apply!

What You'll Do Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)Answer and file various email questions of participants and HR contacts through multiple email boxesKey client employee enrollment data into internet-based computer system using established office proceduresHandle diverse customer service situations between employees, employers and insurance carrier vendors in a professional mannerProcess client employee changes and terminations following established office proceduresTrack open carrier or client employee issues and report on progress toward completion.Assist client contacts with general insurance rules and complianceReview benefit communication material for accuracy and completeness.Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.Maintain composure and effectiveness under pressure in a deadline driven environment.Perform other duties as assigned. What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

Maryland Resident Base Salary: $43,000 - $48,000 (Commensurate upon experience)     Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer DaysHealth benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    Company match 401(k) plan – 50% up to 6%!   Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    Opportunity to prioritize your mental health with 24/7 access to licensed therapists   Pet benefits & discounts    Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners   What You'll Need Call Center experience requiredHigh-volume work experience preferredOutstanding oral and written communication skills and attention to detailStrong Phone skills.Strong PC skills with the aptitude to learn new systemsKnowledge of health, life, disability, FSA and HRA plans preferred