A counter staff member is responsible for directly interacting with customers at a service counter, taking orders, processing payments, providing information about products or services, ensuring a positive customer experience, and maintaining a clean and organized work area.

$16.66 - $18.00 per hour

Key responsibilities of a counter staff member may include:

Greeting customers: Welcoming customers as they approach the counter with a friendly and professional demeanor. Taking orders: Accurately taking customer orders, including specifying options, quantities, and any special requests. Product knowledge: Having detailed knowledge of products or services offered to answer customer questions and provide recommendations. Operating POS system: Efficiently processing transactions using a point-of-sale system, including scanning items, accepting payment methods (cash, credit cards), and providing change. Preparing food or drinks (if applicable): Depending on the setting, may be responsible for basic food preparation like assembling sandwiches, pouring beverages, or following specific recipe instructions. Packaging items: Properly packaging purchased items to ensure customer satisfaction. Handling customer inquiries: Addressing customer concerns, complaints, or questions regarding products, services, or store policies. Maintaining cleanliness: Keeping the counter area clean and organized, including wiping spills, restocking shelves, and disposing of trash. Visual merchandising: Presenting products attractively on the counter to encourage sales. Following company policies: Adhering to established cash handling procedures, safety guidelines, and customer service standards.

Skills and qualities needed for a counter staff position:

Excellent customer service skills: Ability to interact with customers in a positive, courteous, and helpful manner. Communication skills: Clear and concise communication to accurately take orders and address customer concerns. Basic math skills: Accurate cash handling and ability to calculate totals quickly. Attention to detail: Ensuring orders are correct and following proper procedures. Ability to work under pressure: Handling busy periods and multiple customer requests efficiently. Teamwork skills: Collaborating with other staff members to maintain smooth operations.