**About this role** **About Client Experience** Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: **Client Experience Delivery-** client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, **Wealth-** differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, **Client Experience Operations-** core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and **Client Experience Transformation-** accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management. **Team Overview** **The KYC/Due Diligence Operations team sits within the CX Operations team** and is responsible for delivering a more client-centric, digitally enabled, risk-aware documentation process for our clients. In addition, the team extends its coverage model to new business and investment channels to deliver a more scalable due diligence platform for BLK. **Role Responsibility:** + Ensuring fund distribution partners meet applicable AML/KYC requirements and that the appropriate AML/KYC process is followed for all new distributors and client file refreshes to mitigate risk to BlackRock. + Ensuring that all completed AML/KYC, tax, contractual and other documentation is accurately filed, stored and retrievable and supporting the ongoing client and firm requirements. + Compiling and reviewing contractual data and documentation for new and exiting clients. Answering queries from the business on the data here therein. + Partnering with Legal & Compliance and other internal partners to deal with exceptions and ensure our policies are appropriately followed. + Leading the development and implementation of the control environment, policies and procedures. Looking for ways to innovate and drive the business forward, delivering an outstanding client experience. + Leading projects within the remit of the team, ensuring that change implications are understood and that the client journey is assured. + Demonstrating a good understanding of the financial markets and regulatory changes, and consider how this may impact our processes and client arrangements. + Producing daily/monthly statistics for the local and global leadership and internal oversight functions, prepare policies, procedures and presentations as required. **Experience:** + 1+ years of experience in related field + Experience with handling of client documentation, preferably with either AML/KYC laws and regulations, broader documentation and data management within financial services. Any of these in the asset management industry would be useful. + Proven understanding of investment fund structures, experience with Luxembourg domiciled funds is beneficial. + Strong interpersonal communication skills and is comfortable collaborating closely with clients and colleagues at all levels. + Excellent attention to detail and analytical skills with an interest in problem solving and willingness to go above and beyond for clients. + Strong planning and organisational skills with the ability to balance and control their own priorities to meet targets. + Professional qualifications an advantage (e.g CAMS, ICA, etc.) + Additional language skills an advantage (Spanish, German, French, Italian, Dutch, Polish). + Excellent solid understanding of Microsoft software such as Outlook, Word, Excel, PowerPoint and other IT skills. \#EarlyCareers **Our benefits** To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. **Our hybrid work model** BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. **About BlackRock** At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.