Country Store Assistant Manager **Eagle Ridge Resort & Spa** 1 Positions ID: 55055 Posted On 10/29/2024 **Job Overview** **PURPOSE AND PERFORMANCE GOALS** Reports to Country Store Manager on managing all facets of the store including the scheduling, staff supervision, ordering inventory and day-to-day operations. Ensures customer satisfaction while maximizing facility revenue and profitability. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Essential duties and responsibilities include the following (other duties may be assigned): + Assists manager in controlling costs including but not limited to manpower, productivity, and cost of sales. + Maintains proper sanitation and that consistent high-quality bakery and deli operations are maintained. + Observes sales flow and makes adjustments in order to adhere to cost control and quality procedures. Ensures store items are adequately stocked, orders items as needed. + Initiates proper receiving, storage, and stocking of store items. Maintains proper storage and rotation of food products in compliance with health department regulations. + Ensures policies and procedures for the Country Store, including compliance of all company standards relating to quality of products and services are followed. + Maintains Yellow Dog Inventory software, inputting invoices, transfer of merchandise to other departments. Performs monthly Inventory. + Answers customer questions and resolves problems in a timely and professional manner. + Inspects facility to identify any maintenance, repair, or clean up needs. Reports any maintenance needs to the Maintenance department. + Assists in the management of department members that may include, but is not limited to: Store Attendant, Stock Attendant, and Store Supervisor. + Implements effective orientation and training are given to each new associate. Assists in developing ongoing training programs. + Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses. + Implements and maintains excellent service to achieve guest satisfaction. + Communicates any changes or new policies and procedures to the department. + Attends staff meetings. Also conducts staff meetings with subordinates. + Maintains flexibility to take on new and different tasks as directed by the Department Manager. + Incorporates safe work practices in job performance. **SUPERVISORY RESPONSIBILITIES** Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **EDUCATION AND/OR EXPERIENCE** Associate’s degree (AA); or six months to one-year related experience and/or training; or equivalent combination of education and experience. Experience managing personnel. **LANGUAGE SKILLS** Must be able to communicate clearly with guests, customers, supervisors, and fellow employees. **MATHEMATICAL SKILLS** Must be able to calculate amounts and apply basic addition, subtraction and multiplication. **REASONING ABILITY** Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking out of the store. **CERTIFICATES, LICENSES, REGISTRATIONS** + Sanitation training + BASSET – Beverage Alcohol Seller and Server certificate + Valid Driver’s License + Illinois UST Class A/B Operator Training for the dispensing of gasoline. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to stand for extended periods of time. Use of hands, fingers, and arms is required. Job frequently requires standing, walking, bending, and crouching. **HOURS** Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time. Primary Contact 1676042885427 Tiffany Goldsmith , Phone Phone Phone Fax tgoldsmith@eagleridge.com Email False False True **Job Details** Categories Grocery Hotel/Hospitality/Tourism Location Galena, IL Job Type Employee Full/Part Full Time Pay/Salary $40,000-$45,000 Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Vacation PTO (Paid Time Off) Paid Holidays **Qualifications** Education Associates Experience 1-2 Years Company ID 998 Job REQ # \# Positions 1 Start Date 20241029 End Date 20250101 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** Banquets and Events Manager National Mississippi River Museum & Aquarium Recreation Manager Eagle Ridge Resort & Spa EXECUTIVE HOUSEKEEPING MANAGER (HOTEL/MOTEL) Days Inn **Share this Job** Eagle Ridge Resort & Spa **About the Company** Located on 6,800 acres amid the rolling hills of northwestern Illinois, Eagle Ridge Resort & Spa is a full-spectrum resort complex, located just a few miles east of historic Galena. Recently honored by Travel + Leisure Golf as the Midwest’s "Best Golf Resort" and by Corporate & Incentive Travel magazine with the "Greens of Distinction" award, the property provides a superior golf experience, with 63 holes on four award winning courses. Other amenities include the tranquil Stonedrift Spa, which provides a complete sensory experience, and a state-of-the-art fitness center with a beautiful indoor pool, sauna, hot tub and steam room. The property is also home to three distinctive restaurants, including Woodlands Restaurant and Highlands / Lounge 289. Recommended by outlets, including Conde Nast Traveler, Midwest Living, Better Homes & Gardens, and Wine Enthusiast, the property also provides the perfect setting to an incredible selection of outdoor activities, including miles of biking, hiking and horseback trails, as well as tennis, hot air balloon rides, boating and fishing, on the picturesque 220-acre Lake Galena. Please contact Human Resources at (815) 776-5409, email us at hrrecruiter@eagleridge.com , or visit our website at www.eagleridge.com.