**Course Operational Specialist** **Department:** **Accelerated Pathways** **Job Code:** **CS0090082** **Reports to:** **Course Operations Manager** **Location:** **Remote** **Summary** The Course Operation Specialist is responsible for supporting the setup, delivery and maintenance of our suite of online courses. This includes reviewing course content, assisting students and staff with technical and content-related questions, identifying ways to continuously improve systems and processes, and applying Pearson’s Global Content Policy to new and existing course content. **Primary Responsibilities** + Set up and support the delivery of online courses in line with academic calendar. + Review course content for alignment with Pearson’s Global Content Policy (GCP). + Review internal and external GCP escalations. + General course review and maintenance work. + Troubleshoot technical issues with students and faculty. + Evaluate students through Proctored Exam review process. + Complete Quality Assurance on new course products. + Complete routine and assigned projects that require technical fluency. + Assist customers, faculty and coworkers by email in a helpful, positive, and timely manner. + Maintain comprehensive written records for all customer interactions. + Maintain flexibility, a positive attitude, and a willingness to complete any additional tasks as assigned by supervisor. + Commitment to Diversity, Equity and Inclusion. **Qualifications** + 4-year Degree from an accredited institution OR appropriate combination of education and experience. + 1 – 2 years previous Higher Education Administration or Course Operations experience. + Knowledge/experience with Canvas and Salesforce a plus. + Experience using Articulate Rise a plus. + 1 – 2 years of Technical Support using a ticketing system. + Academic profile. + Ability to focus for extended periods of time on highly detailed tasks. + Ability to identify and resolve problems in a timely manner; Develop alternative solutions. + Strong communication skills both written and verbal. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. **Job:** CUSTOMER SERVICE **Organization:** Workforce Skills **Schedule:** FULL\_TIME **Workplace Type:** Remote **Req ID:** 18135