At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Courtesy Clerk Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation. Core Competencies + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you: None Primary Duties and Responsibilities: + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shoppingexperience + Answers the telephone promptly and provides friendly, helpful service to customers who call. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Packages purchases. + Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs. + Assists customer in transporting purchases to their mode of transportation. + Helps train new courtesy clerks. + Checks prices on products. + Pulls product forward on shelf. + Brings carts in from parking lot and cart corral. + Cleans can redemption area and empties the recycle bins, where applicable. + Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room. + Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time. Secondary Duties and Responsibilities: + Assists in all departments as requested (within the wage and hour guidelines). + Delivers product to customers (within the wage and hour guidelines). + Shovels, salts, and sands walkways. + Assists in other areas of store as needed. + Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: + Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. + Ability to do simple addition and subtraction; copying figures, counting and recording. + Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or inwriting, increased contact with people. Education and Experience: No education or experience requirements. Physical Requirements: + Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantlyto move objects. + Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents. Equipment Used to Perform Job: Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines). Contacts: Has daily contact with the general public and occasional contact with suppliers/vendors. Are you ready to smile, apply today.