Job Profile Summary 

This role focuses on supporting the education and development of employees or students by developing education, curricula, materials, and programs to support educational growth.  In addition, this role focuses on performing the following Employee Education duties: Develops, implements, and evaluates diversity/equal employment opportunity (EEO) and affirmative action programs to ensure compliance with government legislation and organization goals. Provides training and coaching for employees and managers on diversity issues.  A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs.  The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education.   A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience.  Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems. 

Job Overview 

This position plans, develops, implements, evaluates, measures, and communicates staff education and competency projects.  Programs and initiatives related to quality and safety, continuous improvement, and research to enhance patient care are a focus.  Acts as educator to improve and enhance functional capabilities of non-licensed personnel and volunteers by the provision of orientation, continuing education and in-service programs. 

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. Three (3) years of related experience. 

3. Applicable licenses and registrations based on functional area. 

Preferred Qualifications: 

1. Bachelor’s degree. 

2. Five (5) years of related experience in a medical office or hospital environment. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Participates in the planning, implementation, evaluation and revision of continuing education and hospital-wide educational programs, in-services, and workshops. 

2. Educates staff to new equipment, changes in policies and procedures, and evaluates the programs and outcomes of the training activities. 

3. Initiates and integrates knowledge, research findings, and experience to enhance clinical practice and to promote excellence in patient care. 

4. Serves as a clinical resource, consultant and role model for staff providing direction and support. Demonstrates excellence in clinical practice and critical care. 

5. Develops, monitors, and evaluates continuous process improvement on quality, safety and the patient experience.  

6. Drives ongoing regulatory readiness as it relates to standards of care, staff competencies, environment of care, and disaster preparedness. 

7. Performs all duties relevant to the orientation of employees based on current clinical practice standards, formal didactic classes, or other appropriate teaching method. 

8. Performs systematic follow-ups with all orientees to ensure learning transfer to their particular role. 

9. Provides staff with timely constructive feedback regarding their professional development through clear, concise, and effective written and verbal communication. 

10. Demonstrates the knowledge and skills necessary to educate staff in the provision of care appropriate to the patient age groups regularly served. 

11. Collaborates on an interdisciplinary basis to develop protocols, policies and procedures and practice guidelines. 

12. Recommends and coordinates educational seminars. 

13. May ensure that the necessary summary statistics are recorded for management use; assists with compilation of data needed for preparation of reports, documents, and other data required for JCAHO. 

14. Provides and/or arranges for In-service Programs to meet staff needs as identified in surveys, needs assessments, strategic plans etc. 

Physical Requirements:  

1. Frequently required to move about inside the office to access file cabinets, office machinery, etc. 

2. Able to remain in a stationary position 90% of the time.  

3. Occasionally lift and/or move up to 10-25 lbs.  

4. Constantly operates a computer and other standard office equipment such as copy machine, phones, photocopier, fax machines and computer printers. 

5. Frequently communicates internally and externally; must be able to exchange accurate information via phone, email and/or in person.  

6. Specific vision abilities apply including close vision, distance vision and ability to adjust focus. 

7.  The noise level in the work environment is usually moderate as would be expected in a clerical office setting. 

Skills & Abilities: 

1. Proficient in Microsoft Word and Excel.  

2. Highly organized, flexible, and dependable. 

3. Pleasant phone manner.  

4. Demonstrated ability to problem solve and meet deadlines. 

5. Congenial, positive attitude, and cooperative. 

6. Interpersonal skills needed for interacting effectively with subordinates, physicians. 

7. Ability to function well in very busy situations. 

8. Responsible and reliable. 

9. Analytical and organizational skills needed for planning and evaluating goals, establishing new procedures, and so forth. 

10. Supervisory skills needed for providing effective leadership to staff. 

11. Ability to utilize adult learning principles. 

12. Knowledgeable about continuous process improvement methodology. 

13. Ability to accurately data enter into computer software systems. 

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.