Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible. 

You will improve value and service to your customers and improve supply chain efficiency. In addition, you  will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will: 

Be the single point of contact for your customer portfolioManage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfactionHelp achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customersWork with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiativesUse customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L and with customersExperience in fast-moving consumer goods or consumer packaged goods companyStrong analytical and problem solving skillsSAP knowledge and expertise in MS OfficeCustomer orientation, strong influencing and communication skillsStrong focus on delivering productivities, service and KPIsTeam player, accountable, proactive thinking, flexibility

More about this role

How you will contribute

You will: 

Be the single point of contact (internal and external) for your customer portfolio:This role includes end-to-end order management activities to ensure on-time delivery, accuracy and efficiency of orders: Coordinate with Distribution, Inventory Replenishment, Transportation and Allocations for a seamless process to the customer.Follow initiatives to meet KPI metrics, including RDD (Requested Delivery Date), OTD (On Time Delivery), OTIF (On Time and In Full) invoice accuracy, CFR and Order ComplianceReviewing customer order patterns, forecast and processes to drive efficiencies and improvements.Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfactionHelp achieve business and commercial objectives by achieving customer service targets, supporting the continuous improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers.Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiativesUse customer data to monitor on-shelf availability, DC to store service, inventory levels, promotional execution and sell through. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L, working collaboratively with customers, Sales & other internal & external stakeholdersExperience in fast-moving consumer goods or consumer packaged goods companyStrong analytical and problem-solving skills: Being able to adapt/pivot when things don’t go as planned and provide alternate solutions for the customer. SAP ECC knowledge and expertise in MS Office:  Excel, Power BI & VBA a strong asset.Customer orientation, strong influencing, and communication skillsStrong focus on delivering productivities, service and KPIsTeam player, accountable, proactive thinking, flexibility, and continuous improvement mindset. 

More about this role

Education / Certifications:

University Degree or College diploma preferred.

No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.  Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type

Regular

Customer Collaboration (CLD)

Customer Service & Logistics