Job Title: CPS Billing & IT Specialist Department: Finance and IT Reports To: CFO and IT Director Location: Corp Headquarters Employment Type: Full-Time Company: Sunrise Transportation Job Overview: The CPS Billing & IT Specialist at Sunrise Transportation will be responsible for managing billing operations, ensuring accurate invoicing, and supporting the finance team with day-to-day billing tasks. In addition to their primary billing duties, the Billing Specialist will assist with help desk support and IT-related projects. This hybrid role requires a detail-oriented individual with strong analytical and technical skills who can work across both finance and IT functions to ensure smooth operational workflows. Key Responsibilities: Billing and Invoicing (70% of the Role) + Prepare and issue invoices for services provided by CPS including school bus transportation, field trips, and contracted services. + Review contracts, work orders, and agreements to ensure accurate billing details. + Maintain and update customer billing records in the internal CPS billing database, including entering weekly customer provided information for adds/changes/drops (routes and mileage). + Monitor and track payments, ensure timely collections, and follow up on overdue accounts. + Perform account reconciliations to resolve billing discrepancies or disputes with CPS personnel. + Generate billing reports for management and assist in financial forecasting. + Collaborate with internal teams to ensure accuracy and timeliness of billing data during month-end close process. Help Desk and IT Support (30% of the Role) + Serve as the first point of contact for employees experiencing IT-related issues, such as password resets, account setup, system access, software, hardware, and network problems. + Troubleshoot and resolve basic IT issues related to account access, printer connectivity, and system errors. + Log, track, and escalate IT support tickets to IT manager when necessary to ensure timely resolution. + Assist in setting up new workstations (computers, printers, etc.) for employees and ensuring they are fully operational. + Support the IT team with ongoing projects, such as system upgrades, software implementation, or data migrations. + Participate in the testing and rollout of new technology solutions, providing feedback to the IT team. Qualifications: Education & Experience: + High school diploma or equivalent required; an associate or bachelor's degree in a related field (accounting, finance, IT) is a plus. + 4+ years of experience in a technical billing or accounts receivable role, preferably within the transportation or service industry. + Experience with IT help desk support or familiarity with basic IT troubleshooting. + Knowledge of accounting software (QuickBooks, Smartsheet, Microsoft Dynamics, or similar) is preferred. Skills: + Strong attention to detail and accuracy in financial data analysis and billing processes. + Excellent problem-solving skills, with the ability to troubleshoot both financial discrepancies and basic IT issues. + Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical staff. + Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment. + Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and an intermediate understanding of computer hardware/software troubleshooting. Personal Attributes: + Self-motivated and eager to learn about new technologies and billing systems. + Customer-service oriented with a positive attitude and ability to collaborate with cross-functional teams. + Analytical mindset with a proactive approach to resolving issues and streamlining processes. Working Conditions: + Office environment with occasional remote work or field support for IT projects. + May require lifting or moving IT equipment (computers, monitors, etc.). + Must be able to manage multiple requests across finance and IT functions.