As the Creative Operations Manager, you will play a pivotal role in ensuring the efficient and effective execution of our creative initiatives working with the Creative Center of Excellence’s account managers and internal and external stakeholders, and agencies. You will oversee project intakes, manage agency relations, control marketing creative budgets, and be responsible for capacity planning, demand forecasting, and the analytics of all current and past work. Your strategic vision and operational expertise will be crucial in optimizing our creative processes and delivering high-quality campaigns into market.

You will:

Define the way we work and create sustainable standard processes that improve cross-functional collaboration, workflows, and marketing asset output.Have experience providing insightful reporting and analysis to leadership and project teams, proactively identifying gaps, helping to resolve issues and making strategic and thoughtful staffing decisions to ensure open staffing needs are filled with the right person at the right time and cost.

Requirements:

8+ years of experience in creative or marketing operations, program management, or a similar roleProven experience in managing marketing budgets and working with external agenciesExtensive analytical skills and experience with capacity planning and demand forecastingExcellent leadership and team management abilities; Exceptional communication and interpersonal skillsKnowledge and proficiency in Workfront project management software

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role is located in Wilmington, Delaware.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.Compliance with all regulatory requirements and internal policies related to customer experience.Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.Management of attrition by working closely with HR in implementing retention initiatives for work force.

Vice President Expectations

Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.