Job Description

We are seeking a Manager of Creative Production to lead, support and mentor our Nordstrom/Nordstrom Rack center-of-excellence (COE) team, ensuring we meet our goal of producing content at scale in the most impactful, efficient and automated way possible. Our Marketing vision is to ignite growth through deepening customer connection, and our team is responsible for delivering content to drive customer engagement, grow our customer base, and execute strategies that will differentiate us from competitors.  

The opportunity to reach customers with the most relevant and personalized content and messaging – and determine how that work is created, produced, targeted and deployed – is changing at an extremely fast rate and we are evolving in line with the industry. By strategically leveraging internal and external expertise and technology, we aim to expedite our evolution, enabling our internal team to focus on the highest impact, strategic, custom work while also utilizing outsourcing and automation to deliver faster, more scaled content.

Joining us at a pivotal time of transformation, this critical Manager role will contribute to this effort by overseeing our production and creative automation efforts, as well as ‘new ways of working’ for both Nordstrom and Nordstrom Rack. This role will guide and mentor a team that maintains creative production guidelines, playbooks and templates for both internal and external partners (digital and print), tests tools and creative automations, and is responsible for production processes, metadata requirements and change management implementing these tools and automation efforts.

The Manager role is required to support/maintain all identity systems and standards required for Nordstrom branded content across multiple platforms, as well as collaborate with creative leaders to proactively seek out, contribute and deliver automations and innovations, championing the evolution of ‘new ways of working’ to deliver best in class, brand right work to fuel business demand. 

The ideal candidate has extensive design and production experience and understands the entire production lifecycle from concept to delivery. They have demonstrated expertise with Adobe software used in creative production environments, as well as success in managing timely delivery of both internal and outsourced production work. This ideal candidate will also have the proficiency and ability to adapt to changing technologies and production methods as well as the flexibility to handle unexpected challenges and changes. They are known for keeping teams motivated and focused on desired outcomes and have a minimum of 8 years of management experience.

A day in the life...
 

LEADING THE WORK
Lead and support production efforts and expectations, and act as subject matter expert (SME) for key stakeholders, partners and team members to enable outputs that meet timelines, resources and budget allocation:

Support the timely and effective transition and training of new tools, including but not limited to Workfront, AEM, and Content Management System (CMS) for creative teamDevelop standard templates and document guidelines/playbooks/templates, test tools/software, and identify automations and metadata for content modeling and content scaling efforts within the CMS to deliver relevant, personalized contentTranslate and simplify design modules or components with a focus on owned channels of App/Site/MOW
 

LEADING THE TEAM

Proven ability to manage Production & Automation efforts as a highly relied on and trusted SME.
Manage team to ensure resources are optimized against business priorities, with clear accountability and delegation to achieve team and individual success. Manage and develops team members to ensure optimum output and outcomes, for the business and individual growth. 
 

COMMUNICATION & COLLABORATION

Cascade strategy, vision, and purpose to inspire and motivate team towards common and individual goals.Deliver and present set direction, concepts, ideas and critical assessment in a clear, compelling and concise manner, adjusting communication and content style to meet the needs of audiences to ensure full understanding and buy in.Proactively operate as of Manager of Creative Production first, providing leadership, partnership and
support to meet our business goals, enhance our JWN creative community, culture and all team
members capabilities.Participate & contribute to all Marketing efforts representing both Nordstrom and the Creative Team to maximize positive outcomes.

You own this if you have...

10+ years' experience in production or design, with minimum 8 years management experience.Strong Mac OS computer skills and understanding of design and production best practicesExpertise in Adobe Creative Cloud software, including but not limited to Photoshop, InDesign, Illustrator, After Effect, etc.Proven success in high-volume, fast-paced omni-channel/multi-channel/retail environments across multiple geographies.Strong management skills in complex retail settings.Experienced in collaborating with cross-functional teams to deliver scalable solutions.Skilled in engaging with creative leaders, external vendors, and peers.Comfortable delivering presentations to diverse audiences.Strong understanding of modern design/production fundamentals and their application across all touchpoints.A strong aptitude for embracing AI technologies to enhance efficiency, accuracy and innovation in job-related duties.Attention to detail with strong organizational and problem-solving skills.Excellent written and verbal communications.Proficient in managing teams, timelines, and projects while collaborating across departments.Bachelor's degree in design, production or operations, or related field/equivalent experience preferred.Experience with Figma, Sanity CMS and Innervate DCO is a plusExperience with Adobe Workfront, AEM and CMS (Content Management System) preferred

#LI-Hybrid

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $90,000-$175,000 annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf