Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call them the “Actions We Live By.”

 

Our Core Values:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

 

 

GENERAL SUMMARY

The Creative Services Manager is responsible for the smooth execution and delivery of high-caliber creative and marking projects. This role will work cross-functionally to manage project timelines, driving efficiency and success. This is a hybrid role with the expectation to be in the office at least three days a week. 

This role will report to the SVP of CRM.

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS Project Management Excellence: Maintain expert knowledge in managing an array of creative and marketing projects. Proactively monitor project progress, adjusting assignments and deadlines to ensure operational fluidity. Process Development: Craft and implement creative processes that not only raise the bar for quality but also maximize workflow efficiency. Utilize PM tools like Monday to pinpoint and solve business challenges within the Marketing Team. Team Coordination: Oversee requests, schedule necessary meetings, and track ongoing project statuses, while holding team members accountable for outcomes. Budget Oversight: Manage the creative services budget, ensuring project timelines are met and deliverables are achieved without compromise. Review Lead: Organize reviews of current and upcoming projects, in collaboration with the CMO, EVP, Marketing, and team members. Asset Management: Oversee all project assets, including the comprehension of usage and licensing limits. Task Scheduling: Construct and monitor a job schedule, delegating tasks through an established trafficking system to facilitate proper briefing and creative approvals. Liaison Duties: Act as the primary point of contact with internal and external creative resources, conveying brief requirements and consolidating creative feedback. Vendor Management: Handle vendor paperwork and invoicing in conjunction with the accounting, legal, indirect procurement, and finance departments. Compliance and Ethical Conduct: Comply with the Company’s policies and perform other duties as required or assigned by your manager.