Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. 
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. 

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

Informa is seeking temporary support on our Credit and Collections team in New Hyde Park for the next 6 months. You will be the key point of contact between the BPO and the Informa local finance / commercial teams for all cash collection and debt management issues to ensure timely resolution of all issues and therefore help optimize cash collection. Responsibilities include:

Unapplied cash – Weekly turnaround of all assigned Unapplied Cash from BPOA/R CollectionsEvents - Patrol events aging from BPO and follow up on Events that have collection risk with BusinessRun Aged Debt Status for Events and report out to VP Finance Monthly  / Due by 30thAttend events if necessary for onsite collectionsOMS -  Weekly turnaround of Escalated OMS from BPOAttend Monthly OMS meeting and report out on over 90 day OMS if applicableBilling  - Liaise between local finance / commercial teams and BPO on queries regarding billing escalations and resolve in a timely mannerIdentify customer non payment risk and advise credit stops in SOP Systems and OracleAttendee Revenue-Weekly reconciliation of each applicable event responsible for: Cash/Wires/Credit Cards/EV2 (hand off month end to applicable A2R Accountant)Liaise with commercial teams on litigation / further collection activityLiaise between commercial / local finance teams and BPO for credit control dispute and query resolutionLiaise with local finance / commercial teams to approve bad debt write offs and sales creditsIdentify and recommend process improvement opportunitiesSupport the Escheatment process. Contact the customer, co-ordinate escalated queries between the commercial team and service provider and release paymentLiaise with the local finance and commercial teams during acquisition of new entities and assist in the integration process

Qualifications3+ years B2B Collections experienceDetailed credit management experienceAbility to meet deadlines in a multitasking environmentDependable – takes responsibility for own actions and keeps commitmentsService driven and customer focusedWillingness to take on additional tasks when requiredExcellent communication skills to work with clients and internal teamsWillingness to travel to events to collect payments in personExcellent problem solving skills to resolve billing issues

Additional Information

The pay range for this position is $22-$28 / hour depending on experience.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

This post will expire on 01/03/2025