You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Manage Card members’ accounts through inbound and outbound telephone contact.  Follow up the overdue and return payments from Card member.  Identify and communicate Card member account details of non payments and delay payments.  Acquiring the necessary information to analyze Card members’ accounts. Identify risk level, decision making and action to ensure profitability based on each Card member individual information. Handle Card members’ enquiries or refer Card member quickly and efficiently to maximize collection.   Resolve Card member billing issue and following unpaid Card member. Communicate to Card member effectively and professionally with maintain good image of the company. Maintain and update Card members’ file accurately on timely basis.   Ensure adherence to regulations ,all process comply with company, Credit department policy, procedure. Other duties as assigned by Leaders or Manager.

Qualifications

Bachelor’s degree in business administration, Finance or Accounting Preferably in Credit control, Collection field or Customer Services.  At least 1-2 years in Banking, strong credit analytical skill in Banking Industry.  Excellent verbal and written communication, problem solving skills and the ability to make decision based on information and logical reason.   Strong interpersonal skill   Good communication in English Good negotiation skill Emotional intelligence with service minded and good team player. Ability to work in a team-oriented environment   Able to work with multi functions  Knowledge of PC and Microsoft applications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.