The Credit Analyst is responsible for the management of assigned customer accounts sold by Emerson Professional Tools LLC in compliance with Professional Tools Credit Policy.  Keep credit losses and slow collections at a minimum, while at the same time, maintain a high sales volume to improve profits. Ideally, this role will work with our Latin American and Mexican accounts and needs to be bi-lingual in Spanish.

Emerson’s global Professional Tools business is an equal opportunity employer, offering the broadest portfolio of reliable tools and technologies for those working in mechanical, electrical, and plumbing trades. With unparalleled expertise from RIDGID, Greenlee, and Klauke, we deliver trusted products to handle the industries’ toughest challenges. We look forward to seeing your application!

In this Role, Your Responsibilities Will Be:

Review customer orders, and based on current credit worthiness (credit limits, order limits, special non-recurring orders, pay history, balance status), determine to hold or release for shipment. For questionable accounts, collaborate with Senior Analysts and /or manager to determine when an account needs to be placed on a hard hold due to past due items, poor pay history, information from salespeople, etc. Acquire approval to release orders when customers exceed credit limits following our established approval process. Documents are submitted to assess situation for an informed decision.  Gather credit information (credit references, Cortera / Dunn & Bradstreet credit reports, other 3rd party associates) and discuss with senior team members for the purpose of setting credit limits for both new and existing accounts.  Maintain customer files and on-line notes in JDE customer master and/or JDE customer ledger. Contact customers and /or the sales force to collect on past due items, including unearned cash discounts. Follow-up difficult situations to a successful conclusion.  Explore alternative payment terms. Explore alternative ways of sending invoices to customers (via e-mail, fax, or regular mail).  Promotion of our Portal to the customers as a useful tool. Run, Print, Distribute, and Review statements, delinquency notices, and unearned discounts (on a weekly/bi-monthly basis). In a timely manner, work assigned customer deductions to a conclusion (i.e., issue credit or chargeback to customer) providing adequate supporting documentation. Take appropriate action on collecting chargebacks. Work with Customer Service and Sales to resolve issues.  Problem Solving customer questions.  Proof of Deliveries, request copies of statements, invoices, credits, debits, unearned discounts, chargeback notices, etc. Discuss problem accounts to make decisions to place an account as a “Credit Card” account.  Request checks for credit balances on accounts.  Handle both routine and non-routine credit inquiries and correspondence.  Discuss when to issue a 10-day Demand letter when all collection efforts fail notifying the customer they will be placed for collection if they do not pay their debts in full.   Who You Are:   You establish clear goals with anticipated outcomes and results. You balance planning with actions. You manage uncertainty with confidence.  You focus on creating an effective collaborative style.  You deliver clear, problem-focused communication. You define overall goals and objectives.    For This Role, You Will Need: Associates degree or equivalent experience in lieu of a degree At least two (2) years of collections, customer service, or accounting experience. Advanced comprehension and fluency in Spanish Experience with ERP systems, preferably JDE. Strong organizational skills. Ability to be resilient and solve problems. Ability to multi-task and perform in a fast-paced environment. Experience with Microsoft Office and general digital literacy including Outlook, Teams, Excel, Word, PowerPoint, and SharePoint. Legal authorization to work in the United States – Sponsorship for this role will not be provided   Preferred Qualifications that Set You Apart: At least four (4) years of collections, customer service, or accounting experience. Our Offer To You:
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage.  Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.  Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives.  We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership.  We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training. 

Why Work in the Greater Cleveland Area 

Our facility is located in Elyria, OH (our world headquarters), which is conveniently located within driving distance to Cleveland. The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work

About Our Location

Since the invention of the modern pipe wrench in 1923, the 25-acre RIDGID world headquarters in Elyria, OH has been developing tools that help trades professionals tackle jobs faster, safer, and more accurately. Today, more than 600 employees work in 734K sq. ft. of office and manufacturing space. The campus is also home to a factory tool service center and an innovative “schoolhouse” training center that educates and trains hundreds of tradespersons annually. In addition to the iconic wrench, the campus manufactures RIDGID battery hydraulic tools, pipe and electrical tools, and drain cleaning components, as well as Greenlee step bits and knock-out tools. Emerson’s Professional Tools business provides the industry’s broadest portfolio of advanced, reliable tools and technologies for the mechanical, electrical, and plumbing trades.

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