How You’ll Support Our Mission 

ESO Is seeking an experienced collections and accounts receivable specialist to maintain a large portfolio of customers, ensuring that they are current on all invoices and assisting with any billing issues.  This job requires consistency and dedication, and ability to work closely on a small team.

What You’ll Be Doing - The Day to Day

Collects on past due invoices by calling and e-mailing customers, moving outstanding balances through the collections process. Identifies accounts for escalation, and drafts letters for collections manager and the legal team based on the appropriate template. Works with other departments and finance leadership to resolve billing and invoicing issues which are causing delays in payment. Serves as front-line representative for customers with questions on invoicing, billing, pricing, renewals, and support, resolving issues and connecting customers to the appropriate departments. Helps maintain product subscriptions by processing cancellations, adjusting billing periods, and transferring ownership on accounts as needed. Applies cash to invoices from multiple bank accounts on a daily basis, and helps identify application errors and issues.

Who You Are - The Essentials 

Robust business-to-business collections experience Strong written communication skills and ability to guide and control phone conversations. Ability to constantly triage between responsibilities and collaborate to assist team members. Intermediate Excel skills

Who You Are - The Desirables (It’s a plus if you have):  

Previous NetSuite experience. High-volume cash application expertise   About ESO   ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.    Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.    All offers are contingent upon a successful background check.     ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.    

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