The credit specialist is part of a team responsible for researching commercial and residential customer accounts to resolve past due balances as well as providing outstanding customer service.  The specialist will also assist the team with setting up new accounts and scheduling deliveries and assist customers on billing issues and complaints. This will also include speaking with customers concerning their accounts and will work thru setting up payment plans, collecting on past due balances, and account closings. The credit specialist will use a variety of methods to communicate with customers including telephone, in-person meetings, mailings, email, etc. The specialist must be detail oriented and have extremely strong customer service skills. This position will report directly to the Credit Manager.

Responsibilities:

Providing excellent customer service at all timesMonitor the company's accounts receivableResearch and Identify overdue accounts (residential and commercial)Contact customers with overdue accounts and attempt to collect overdue amount or negotiate a payment plan to collect in installmentsRecommend accounts for collectionCommunicate closely with our operations team to resolve customer issues and complaints concerning billingCommunicate with customers via email, letters, mailings, in-person meetings, and via phoneOther various duties done on a daily, monthly, and annual schedule

 

Requirements:

3+ years of Credit/Collection specialist experienceExperience with accounting ERP systems requiredStrong oral and written communication skillsExperience in credit and billingExcellent customer service skillsStrong Microsoft Word and Excel skillsBasic math skillsAbility to stay calm in pressured situations - communicates well with customers and co-workersDetail OrientedMultitasking abilitiesAble to sit, stand, stoop, twist, bend, lift, pull, and push at various points throughout a day.