Description Play a key role in Credit Card Services to achieve SLAs, provide frontline support and achieve department goals. Provide excellent service for employees and maintain high quality standards. -Processing loan and credit card payments (50% of day) -Miscellaneous credit card adjustments (statement requests, rewards, credit lines - 40% of day) -Processing credit card applications (10% of day) -Work closely with Business Partners and Credit Card Management to assure all issues with the cards program are resolved and assure compliance with regulations -Recommend and implement changes to the credit card procedures in Akcelerant/PSCU to improve efficiency and reduce operational expenses -Be the main contact for the frontlines for all credit card related questions -Responsible for completing operational requests from the frontline. -Provide back up support for other Card Department Specialists to ensure credit and gift card processes are completed in a timely manner Skills & Qualifications MUST HAVEs -1-2 years of Financial services or Accounting background (teller & up) -HS Diploma -1-2 years of computer/office experience NICE TO HAVEs -college education -proficient Excel knowledge -Cards Operations experience SOFT SKILLS -Must be detail oriented and have strong organizational skills. -Must have the ability to prioritize workflow and handle multiple activities. -The ability to complete tasks by following general guidelines and policies is essential. -The individual should be able to identify errors or faults in process and recommend or implement solutions. -fast-paced -good, positive attitude -focused -take initiative -not afraid to ask questions Pay and Benefits The pay range for this position is $18.00 - $21.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Vernon Hills,IL. Application Deadline This position will be accepting applications until Dec 28, 2024. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.