HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
OverviewCredit Card Specialist II is one of Finance’s main customer facing positions. Under limited supervision, this person is responsible for accurate and timely credit card processing for HireRight group of companies as well as for receiving, conducting initial analysis, escalating (as needed), and resolving credit card issues.
ResponsibilitiesInteracts with customers and internal team members in a prompt, professional, and courteous manner.Enables net terms customers to pay online with the use of credit card tools such as payment links and invoice release;Liaise with customers with CC payment terms to ensure that valid credit card details are saved on the systemEnsures that accounts with expired or invalid credit cards on file are followed up in line with the agreed process;Communicates with customers, with tact and diplomacy, to obtain information on invalid credit card details or payment issues as quickly as possible;Research and resolve issues connected to customers with CC payment terms;Analyzes and evaluates applicability of customer inactivation in line with agreed process;Prepares regular bad debt reports for credit cards accounts to share with the team members for chasing, active monitoring of the accounts and proceeding with deactivations when necessary;Produce daily reports from credit cards system with processed transactions and provide them to Cash Allocation team for entering into the accounting system;Updates monthly transactions reporting from credit cards systems and provide the data to the finance management team;Manage open credits application for all credit card accounts with open balances on monthly basis;Reviews rejected transactions report to make sure that all accounts are contacted for updated credit card details and deactivated if necessary;Ensure monthly imports for the automated credit card payments;Supports the Collection team in the successful delivery of services and assists in resolving customer issues;Assists Finance management members in defining and implementing standardized processes to improve efficiencies, increase performance, and drive continuous improvement;Ensures Senior Credit Cards Specialist is kept updated on any issues or problems and is consulted prior to taking any action outside of immediate remitExplains standard Credit Cards policies and procedures to internal and external stakeholders.May assist with mentoring, training, and coaching of new team members within immediate teamPerform other duties as assigned or required in a positive manner. Occasional overtime is available to meet work demands. Qualifications Preferably 3 years of experience in ARWorking knowledge of MS ExcelExperience of working with Great Plains and/or General Ledger and/or AP Platform is an advantageProficient in all aspects of the Credit Card role
Please submit your resume in English.
What do we offer Please submit resume/CV in English.Additional Benefits Include:
Christmas BonusAdditional Holidays: Holy Thursday & Friday, Mother’s Day, Day of the Dead and Virgin of Guadalupe.Food Voucher + Meal BonusSaving FundGenerous Vacation ProgramMonthly Teleworking supportInsurance for major medical expensesGenerous Referral ProgramProfessional GrowthAll resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs
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