As a Collection Specialist, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.

What will your day consist of?

You will lead communication with a key customer portfolio developing trusted relationship

You will be supported by high-tech tool to help prioritize key contacts with your customer portfolio and urgent actions

You will listen carefully to the customer challenges and identify solutions on how to drive payment behavior

You will facilitate challenging solutions by involving other HP teams in working with the customer

You will advise the Credit Analysts, Sales, Account Management teams on collection risks

You will lead and/or participate in business enhancement projects across geographies

Whom are we looking for?

A  strong collaborator with excellent English skills:

excellent customer skills and incredible focus on trust and credibility to influence action

ability to build relationship across teams and cultures

a unique voice and a talent to challenge status quo processes

An independent result-oriented professional with drive and creative power to meet continuous challenges of the role

Proven problem-solving skills

An excellent Collection Specialist with foundational understanding of collection and financial concepts

Proven analytical skills coupled with willingness to continuously learn

Solid computer literacy, curious to work with various technical tools  to gain efficiencies

Typically 2-4 years of experience, preferably in collections along with bacheolars in finance, or accounting

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
• Learns to apply basic theories and concepts to work tasks.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.