Position: Credit Collections Analyst
Job Description:
The Credit Collections Analyst ensures invoices are paid in a timely manner, coordinates the collection of past due payments, and determines elevated risk of customers by analyzing their credit limit to open account balance.
Core Responsibilities & Duties:
Coordinate collections calls for accounts that are past due
Analyze risk comparing credit limit to open balance
Minimize exposure for high-risk customers
Identify disputes on accounts and turn them over to resolvers
Send out welcome information for new accounts
Fill out credit inquiries for customers
Inactivate dormant accounts
Prepare accounts for litigation
Prepare aging’s and reprint invoices
Contact customers for remittance information for cash application purposes
Other duties as assigned
Qualifications:
Prior collections and risk assessment experience
Demonstrated ability to carry out assignments to their completion
Provide excellent customer service and professional etiquette
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Desire to acquire working knowledge of company practices, methods and resources made available
Ability to acquire working knowledge of trucking industry
Skills:
The ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast-paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Forward Air is an Equal Opportunity employer.