At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. We are looking for a Credit Collection Specialist who will support with improving the company’s ageing profile and DSO status through focussed and consistently applied collection practices. **Key Responsibilities** + Responsibility for proactive and effective cash collections activities across a high profile, complex portfolio of customers. + Coordination and management of activities relating to customers going through a bankruptcy, liquidation, or litigation process, alongside other special case handling to ensure optimal recovery of all balances due. + Maintain customer contact by phone, email and letter and maintain accurate and up to date customer details and account records for their allocated portfolio of customers, ensuring all interactions and details are recorded in the required systems of records. + Effective use of Oracle Advanced Collection Module and other tools available to ensure prompt and efficient resolution of invoice queries and identification of disputes which lead to payments being received in a timely manner + Ensure adherence to all applicable collections policies as set out and updated from time to time. + Ensure appropriate risk assessments across the assigned portfolio of customers to ensure timely accurate reporting of perceived risks, with overall focus to minimise bad debt exposure. + Support promotion and adoption of key business initiatives to aid improved business performance, and customer experience. + Work with line management, and leadership to aid timely escalation and resolution on complex or bespoke collections issues. + Successful achievement of all cash collection business objectives and personal performance objectives as set out by line management and the leadership teams. + To build and maintain effective and productive relationships with internal and external customers. + To identify opportunities for continuous process improvement and work with all functions to implement new processes and procedures. + Be a flexible member of the team & support other members of the department with their work activities when required. **Requirements and skills** + English C1/C2. + Ability to perform under pressure and meet tight deadlines. + Excellent IT skills, use of Microsoft Office suite of productions as well as G-Suite. + Excellent written and verbal skills, with a professional telephone manner. + Numerate with strong problem solving skills. + Good organisational and time management skills with the ability to deal with multiple demands on time and resource. + Enthusiasm for continuous improvement and change. + Proven track record in chasing historical debt and resolving problem debt in a timely manner. + Collection and management experience of working Corporate level customer accounts is desirable. Category: Finance Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0085821