Our Company is looking for a detail-oriented individual with a minimum of 4 years experience with an emphasis in Credit and Collections 

Job Summary:

Our team is looking for a proactive and customer-focused Collections Specialist to join our Finance team. In this role, you will be responsible for managing and collecting outstanding accounts receivable to ensure timely payments and maintain a positive relationship with our customers. You will work closely with internal teams, including Sales and Customer Service, to resolve disputes and ensure accounts are in good standing.

Key Responsibilities: Manage a portfolio of accounts and execute collection activities to recover overdue payments. Contact customers via phone, email, and mail to follow up on past-due invoices and resolve outstanding balances. Investigate and resolve billing disputes and discrepancies in a timely manner. Work with internal departments, including Billing, Cash Applications, and Customer Service, to ensure accurate and timely resolution of issues affecting collections. Prepare and maintain accurate records of all collection activities, including customer communications and follow-ups. Analyze customer accounts to identify payment trends and potential risk factors. Negotiate payment plans and settlements with customers when necessary, ensuring agreements are documented and adhered to. Escalate complex collection issues to management and recommend solutions, including legal actions if necessary. Prepare accounts receivable aging reports and provide regular updates to management on the status of outstanding accounts. Assist with month-end closing activities and accounts reconciliation. Maintain a high level of professionalism in all communications to preserve customer relationships and uphold the company’s reputation. Qualifications: Education: Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred, or equivalent work experience. Experience: 2+ years of experience in collections, accounts receivable, or credit management. Strong knowledge of collections procedures, regulations, and best practices. Proficiency with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and collections software. Excellent communication and negotiation skills with the ability to handle difficult conversations tactfully. Strong analytical and problem-solving skills to investigate and resolve account discrepancies. High attention to detail and ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office, especially Excel, for reporting and data analysis. Ability to work both independently and collaboratively with other teams to resolve complex issues. Benefits: Competitive salary and performance-based incentives. Comprehensive health, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off, including vacation and holidays. Professional development and career growth opportunities.