Credit Control Coordinator Location: Lodz, PL, 90-530 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the role: Credit Control Coordinator will be responsible for managing the credit control function, ensuring that outstanding debts are collected in a timely manner while maintaining positive relationships with customers. Credit Control Coordinator will play a crucial role in maintaining the financial health of the organization by minimizing credit risk and optimizing cash flow. This position is responsible for establishing credit limits for new customers, reviewing past due accounts, enforcing credit limits and terms, conducting annual reviews for existing customers and other credit related tasks. Additionally, they are responsible for coordinating work across more junior team members (with no direct disciplinary supervision). This role is a middle step between analyst and team lead. Key responsibilities: + Review credit application, interpret and analyze credit reports, financial statements and other supporting legal documents in order to evaluate credit worthiness of customers, making recommendations and setting credit limits + Contact references of customers via phone or email as required + Responsible for conducting annual reviews of existing customers for continuation or terms and or credit line + Ensure follow-up of orders and order hold releases throughout the day + Deduction resolution: research the cause of deduction, and ensure follow-up to resolve the balance due + Manage overdue invoices and resolution of deductions as required to achieve departmental and company DSO goals + Enforce customer compliance to terms and conditions of credit by communicating and educating both customers and internal departments + Respond to numerous incoming calls/emails from external and internal customers + Manage EDI (Electronic Data Interface) customers ensuring that billing is completed and that payments are made according to terms + Participate in sales-credit conference calls to discuss top customer delinquency with the goal of resolving customer delays, non-payment or any other credit related issues + Prepare documentation for transfer to debt collection agency and follow up until reception of payment or file closure + Serve as backup for daily cash posting of payments received, completing reconciliation of all incoming payments + Manage customer’s information including contacts, credit/collection process and other important information for each assigned customer + Assist team lead in managing the workload in the team and provide guidance to more junior team members + Coordinate work in the region assigned About you: + Degree in Accounting/Finance/Business or related field + Certification in credit management or related fields (e.g. CICM) is a plus + Excellent communication and negotiation skills in English is a must have. Proficiency in another language, such as French, German, Dutch, Italian, Spanish or Afrikaans is a highly desired plus. + 3y+ experience in Credit and Collections, preferably in the food industry, dealing with large manufacturers or small businesses or in a shared service center / BPO environment + Working understanding of general accounting and applicable laws, regulations and interpretations governing accounting, financial statements and disclosure, including IFRS and GAAP + Microsoft Excel proficiency, including formulas + Experience with SAP is strongly preferred We offer: + Employment on a regular basis in the sweetest company in the world. + Annual bonus based on your work results. + Lunch card to be used for groceries and restaurants. + Private medical care in Lux Med (basic package fully financed by BC). + Fit Profit sports card co-financed by BC. + PPE: we care about your future, and we save money for your retirement. + Cafeteria Program as a part of Social Fund. + Group life insurance. + Hybrid working model: min. 8 days in the office a month. + As part of our work-life balance culture, we can start work between 7 am and 10 am. + Free consultation with a lawyer once a quarter. + Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year. + And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests. + Daily delivery of fresh fruits and veggies to the office. + You can purchase our sweet products with a special discount. + Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs. + Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station. + We like to party as much as we like chocolate! We have integration budgets we can use for team events. + Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities. At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .