Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. 
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. 
We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.
In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

The purpose of the role is to collect all monies owing to Informa within collections policies and procedures to ensure that collection targets are met and to also collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts.

You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers and colleagues at all times, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.

You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.

The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:

Ensuring customer portal is highlighted to customers when contactedResponsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are metCollect monies owing from customers who have exceeded credit limits or terms to minimize bad debts Build close internal and external relationships with Sales and customersResponsible for ensuring all customer contact notes are entered and updated into SAP or appropriate systemManage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your divisionTo resolve queries in a timely fashion and collect aged debt with a view to minimizing bad debt provisionManage simple disputes and escalate complex disputes to the Team LeaderTo achieve the monthly cash collection targets set for your specific section of accountsResponsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer.Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your divisionProvide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.)

QualificationsGood communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contactsProficient skills in Excel, Word and Outlook are essentialRemain approachable under pressureKnowledge and ability to use relevant internal systemsAct with integrity, tact and diplomacyWork as part of a teamAbility to complete a variety of related tasksPro-actively solve problemsExcellent Customer Service skillsGood time management skillsAbility to be flexible within roleExcellent oral and written communication skillsGood knowledge and understanding of all Credit Control processes and best practice

Additional Information

The pay range for this position is $18-20 / hour depending on experience.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our Benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patternsGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networksBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearCompetitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discountStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and moreRecognition for great work, with global awards and kudos programsAs an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

This post will expire on 03/14/2025