Responsible for HCM Collection team activities to converse cashback:

Oversee the collection status of assigned customers by executing the dunning process on OnGuard system, and complete actions from To Do List in Onguard daily: ● Email action ● Reminder Letter ● Phone call ● Call back ● Dispute Invoices ● Request Evaluate the payment status and payment history of new and existing customers periodically and review with the line manager. Monitor the payment schedule of customers and take prompt action for any outstanding. Strictly follow up on the list of overdue payments or bad paymasters to ensure those debtors are on track as planned and escalate the situation to the line manager immediately if any risks are foreseeable. Comply with company SOP for the service suspension process. Monitor & prepare(if required) & send out supporting documents to customers for payment as given timeline. Work with related functions to ensure the required supporting documents are in place and on time to proceed. Prioritize to communicate, and coordinate internally and externally to resolve disputed invoices and pending payments from customers as soon as possible. Ensure the list of existing and new customer contact points is updated and well-maintained in the system. Other tasks assigned by line managers

Enhancing Excellent Service

Study and improve OnGuard application Study Navision to understand more the behavior and actions when needed

Capability Development

Share useful Microsoft Word/Excel Skills for team members Improving presentation when needed for team members Influent teammate with a creative and supportive spirit, re-creating best way of working Best advice giver for each team members

Staff Recruitment, Welfare & Development

To assist in the Recruitment, Training and Career Development of team members.

Other requested tasks from Line Manager

CV applied via Facebook: [email protected]

Requirements:

Graduated from College/University with major in Finance/Accounting Have 1-2 working years’ experience in the same position. Good interpersonal skills and Customer service orientation Strong analytical and problem solving skills. Good command of English Good at computing skills and Familiar with accounting software Be hard working, careful & patient person Proactive approach, willing to support the team and working together.

Benefits:

Healthcare & Accident Insurances coverage Monthly incentives, rewards on Tet/ holidays/birthday Global working environment with many career development opportunities