Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

The Credit Coordinator is an integral contributor to the credit and billing processes in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America.  This team member works closely with hotel Sales, Catering, Conference Management, and Finance leaders to appropriately manage credit risk, thereby limiting aged receivables and write-off exposure.   They will be in regular contact with guests and clients of the hotels to ensure timely collection of advance deposits and direct-billed accounts.  Achievement of aggressive excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance.  The Credit Coordinator has an excellent understanding of the overall order to cash process as it relates to both the hotel and shared services environments.  The Credit Coordinator reports to the Credit Manager.

Job Specific Duties

Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practicesEnsures company policies related to credit are upheld to limit aged receivables and bad debt exposureAnalyzes and assesses the creditworthiness of clients using commercial credit reporting tools and industry trade referencesEstablishes direct billing accounts as appropriate for hotel clients; communicates terms accordinglyMaintains strong relationships with hotel Finance, Sales, Catering, and Conference Services team members to ensure client needs are understood and metCollaborates with other Billing Services team members to research account disputes and billing discrepanciesCommunicates directly with guest/clients of the hotels to collect group advance deposits and payment for direct-billed balances; keeps accurate records of collections activitiesApplies payment in hotel’s property management system daily as check registers are receivedLeads regular conference calls with hotel leaders to review upcoming group business, aged receivables, and collections progressProvides reporting to hotel Finance leadership to support cash flow forecastingAccountable for achievement of metrics and targets associated with the positionRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all training sessions and meetingsAbility to perform “Physical Requirements” as explained belowOther duties as assigned

Qualifications

Ability to work cooperatively with othersAbility to maintain confidentialityAbility to read, write and speak English effectivelyAbility to communicate effectively both written and verballyAbility to work effectively, maintain composure and make decisions in stressful situationsAbility to organize workload, adapt quickly to change, and deliver under the pressure of deadlinesAbility to perform both standard and intermediate spreadsheet functions using Microsoft ExcelProficiency in windows-based computer programs to include e-mail, internet and word processing applicationsStrong computer skills and ability to learn new computer applicationsGeneral knowledge of mathematics and accounting principles

Preferred:

Education:  High School Diploma or GED equivalent

Experience:  1-2 years customer-facing work experience in a hospitality or finance environment