The credit manager is responsible for managing group billing, accounts receivable, overall credit management, as well as providing flexible and varied support for other functions in a dynamic hotel finance department.
Responsibilities include but are not limited to:
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
· Ensure that standards are maintained at a superior level on a daily basis.
· Verify credit-worthiness of all prospective hotel guests.
· Monitor credit status of all in-house guests. Advise Finance leadership and Front Office Manager of potential problems.
· Maintain up-to-date account analysis and reconciliations.
· Supervise research of items including, but not limited to, chargebacks and billing inquiries.
· Review Accounts Receivable billing for completeness, accuracy and presentation.
· Prepare for and conduct monthly credit meetings.
· Propose monthly write-offs of uncollectible accounts.
· Maintain and update credit policy compatible with local market and Rosewood policy.
· Maintain accurate and orderly electronic file system.
· Review guest ledger, advance deposit ledger, and A/R ledger on a weekly basis. Provide reporting updates weekly.
· Conduct periodic review of group bookings. Advise Finance leadership of advance deposit problems and opportunities.
· Review Accounts Receivable aging for accuracy. Correct posting errors.
· Participate in month-end close.
· Post journal entries and reconcile accounts.
· Participate in monthly balance sheet reconciliation and reporting.
· Participate in internal and external audits as required.
· Perform job duties with an understanding of and ability to comply with USALI and US GAAP.
· Take proactive ownership to comply with Rosewood corporate policies and procedures and audit standards.
· Provide leadership and guidance to hourly staff.
· Prepare effective business correspondence.
· Interact in courteous and professional manner with all guests, staff, and community members.
· Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
· Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.
· Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
· Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
· Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
· Enthusiastically participate and support other functions with the department as needed and directed.
· All other duties as required.
Qualifications:
· Minimum of two years of accounting and/or finance experience. Five years preferred.
· Previous management experience strongly preferred.
· Strong background in hotel finance preferred.
· Bachelor’s degree in accounting or finance preferred.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills: Thorough knowledge of hotel credit and collections procedures.; thorough knowledge of general business law; thorough knowledge of Front Office, Sales and Catering Operations. Thorough knowledge of Hotel computer systems; ability to maintain technical competence in all hotel computer systems; ability to apply accounting/credit policy and procedures to operational needs; ability to communicate verbally and in writing in English; ability to supervise, train, motivate, evaluate, mentor and direct employees and managers to meet desired ends; ability to access, input, analyze and retrieve information from computers; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to manage by example; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to delegate responsibilities and accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, superiors and co-workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all pre-convention, departmental and hotel-wide meetings. Language: Required to speak, read and write English, with fluency in other languages preferred. Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their under
Licenses & Certifications: None required.Salary: $70,000-$75,000/annually