Job Title

Credit Manager Trainee

Position Overview

Manage credit extension, order approval, and collection activities for assigned accounts receivable portfolio with integrity and within established authority level.  Apply the company’s credit, collection, accounts receivable policies, practices, and procedures to support the mission of the Financial Services Department.  In all actions and communications, the Credit Manager Trainee must demonstrate impeccable ethical standards with focus on Customer Experience. 

 Essential Duties: 

Manages an accounts receivable portfolio and activities related to credit extension within assigned authority levels, order review and approval, and collection work.   

Reviews, plans and implements action steps to carry out proactive collection activities, works customer statements, (i.e., past due invoices, deductions, etc.) and resolves other issues related to customer accounts and completes appropriate written collection correspondence to customers as needed.  

Assist in monitoring and reporting the status of high risk and potential bad debt loss customers.   

Review customer files and reports, evaluate financial statements and supplemental information, conduct investigations as required, assess the credit risk and make credit decisions within assigned authority level or make recommendations above assigned authority level. 

Review and follow-up on accounts assigned to third party collections (attorneys or collection agencies) and make recommendations on appropriate actions.   

Report all unusual and/or significant contacts/conflicts with internal and external customers. 

Maintain good working relationships with other departments for the purpose of sharing information, and working jointly on customers’ problems or opportunities. 

Responsible for ensuring the confidentiality of customer accounts, policies and procedures within the department, and all financial information about Shaw Industries. 

Participate in special projects or committees as directed. 

Has working knowledge of lien and bond claim guidelines. 

Process refunds to customers as necessary. 

Has general understanding of security and recourse documents.  

Fully engaged in PX Process ( Performance Experience ) for performance/results of key metric/personal goals.  

Supervisory Responsibilities: 

Exercises day-to-day functional supervision and direction to Credit Administrator as assigned.   

Knowledge, Skills and Abilities: 

Bachelor Degree with emphasis in core business related areas such as Accounting, Finance, Economics or Business Administration and/or job related experience. 

Self motivated individual with excellent problem solving and computer skills, with the ability to handle multiple responsibilities. 

Ability to successfully negotiate win win solutions. 

Ability to operate in Windows-based PC and web environment. 

Communicate clearly, accurately, and effectively through both written and oral communication.  Effectively handle contentious situations with tact and diplomacy. Balances listening and talking.  

Proficient in the use of spreadsheet, word processing, and other office productivity software. 

Effectively analyze job-related information and make decisions based on previous experience.  Good judgment and problem assessment is critical. 

Ability to persevere through completion, especially in the face of resistance or setbacks. 

Ability to multi task through use of proper planning and organizing of work flow. 

Physical Requirements: 

Ability to sit for extended periods of time. 

Ability to enter information using a computer keyboard continuously throughout the work period. 

Ability to review computer monitor continuously throughout the work period. 

Visually read and analyze reports and financial information.  

Core Competencies: 

Adapt and Change      

Manage Work      

Communicate Effectively 

Learn and Apply     

Continuous Improvement      

Initiate Action 

 Working Conditions: 

Must be willing to work nights and weekends as required. 

Cubicle or office. 

Occasional travel which may include air travel, driving and/or riding long distances each day. 

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.