Job Description

Ingram Content Group (ICG) is hiring for a Credit Processor to contribute to our Credit team in LaVergne, TN just outside Nashville.

Primary responsibilities for the Process Analyst involve following established procedures to accurately review return paperwork and apply customer credits.  This includes processing credit/debit adjustments submitted by various approved sources.  You will perform basic math computations using 10-key by touch to verify calculations.  You’ll also complete the necessary system data entry to appropriately release credits and process debits to customer accounts according to established guidelines and timeframes.  This role involves utilizing basic to intermediate math concepts, word processing and spreadsheet applications, telephone and email skills, and 10-key by touch, performing necessary data entry and completing reviews of various audit reports.  You will be expected to effectively research and communicate problematic issues.  In addition, you will review email received in the Credit Processing email box and take appropriate action to resolve.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

High School diploma or GED1 year work experience that includes basic math computations, distribution processes and data entry functions1 year experience that includes Mainframe, AS400, OCR and/or document storage/retrieval systems, word processing, email and basic Excel spreadsheet skills to include formulas and data manipulation

Preferred Skills:

Demonstrated experience with 10-key by touch

Key Responsibilities:

Accurately review product return paperwork provided from the Jackson and Ft. Wayne warehouses to determine if the return is eligible for hassle-free credit by using the information available in the order management system, Customer Care notes and review of the invoices/credits posted to the customer’s account.Verify product purchase price and discount information by using the system or packing slip provided.Perform data entry to update the Credit Processing system to include all essential information related to the return according to established guidelines.Review requests submitted via the Customer Care Notice system and process adjustments following established guidelines. Process manual credit allowances and debits submitted by internal customers.Review of weekly held and duplicate reportsMonitor the Credit Processing email box.  Take appropriate action to resolve incoming messages regarding errors, distribute and save reporting to the network, forward informational messages as necessary.Assist other Ingram associates with issues using established guidelines.Ensure all sign off authorization levels are met.Assist with special projects and assignments related to the Credit Department as requested by management.

Additional Information

Perks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.10 vacation days & 10 sick days accrued annually and 3 personal days401K match, Life and AD&D, Employee Assistant programs, Group Legal, & moreWellness program with access to onsite gym and basketball court for associatesAvid reader? Numerous opportunities to engage with books and authorsFree card registration at the Nashville Public LibraryEncouraged continued education with our tuition reimbursement programFinancial and in-kind opportunities to engage with non-profits in your communityCompany match program for United Way donationsVolunteer opportunities and in-kind drives for non-profits throughout the yearTake breaks or brainstorm in our game room with ping pong & foosballCasual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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