Work Shift:

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

Credit Representative

JOB CODE:50306

FLSA Exemption Status:Non-Exempt

SUMMARY (BASIC PURPOSE OF THE JOB)Makes outgoing collection calls on self pay patient accounts and handling self pay mail. Assists in the charity care process. Answers incoming phone calls from internal and external customers regarding Capital Health patients' accounts.MINIMUM REQUIREMENTS

Education :High school diploma or GED preferred.

Experience: Less than one year of previous customer service and billing collection experience.

Other Credentials:

Knowledge and Skills: Knowledge of microsoft office. Good verbal and written communication skills. Strong customer service skills.

Special Training:

Mental, Behavioral and Emotional Abilities:

Usual Work Day:8 Hours  

ESSENTIAL FUNCTIONSMakes outgoing collection calls on self pay patient accounts and handling self pay mail. Assists in the charity care process. Answers incoming phone calls from internal and external customers regarding Capital Health System Patient's accounts.Works and keeps current with their assigned Aergo work list. Inputs charity care information into the HBOC system accurately.Pulls documentation for any patient accounts audits (i.e. charity care, blue cross defense audit) as directed by the credit/collection supervisor or team lead. Updates timely and accurately patient account record in HBOC with any new information.Researches thoroughly on any self pay credit balance to see if the balance can be applied to another open account.Performs other duties as assigned and adapt to changing departmental demands as needed.Answers all calls according to the Capital Health (CH) phone script identifying required details as established by department. Answers efficiently and satisfies customer questions prior to hanging up. If the credit representative is unable to answer or satisfy the customers question prior to hanging up or calls back customer within 24 hour period.Handles all incoming business office e-mail in the same manner as phone calls in a timely and efficient manner.Performs other duties as assigned.PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include:

Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

Continuous physical demands include: Sitting

Lifting Floor to Waist 20 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing

Anticipated Occupational Exposure Risks Include the following: Extreme Noise Levels , Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.  Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."