Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Position Summary

This position is responsible for reviewing and analyzing direct dispute letters received from consumers to determine the appropriate course of action and response. Typically, these disputes request the modification of credit bureau trade lines or account adjustments. All disputes require response within a specified timeframe to ensure adherence to compliance requirements.

ResponsibilitiesReview and research letter requests to determine the appropriate level of responseCompile responses to all direct dispute requestsPerform research and analysis regarding customer account activitiesRespond to customer pay history inquiries, specific credit reporting and account adjustmentsEnsure all correspondence is maintained per the established policyDocument on accounts as appropriateFollow all compliance guidelinesAbility to process daily work in an organized manner to meet required timeframesAbility to research and analyze correspondence to determine the appropriate course of action Ability to work independently and within a teamAbility to demonstrate strong verbal and written communication skillsMaintains a foundational awareness of Microsoft Office product suiteAbility to communicate effectively across COEsAbility to meet and maintain required KPIsDemonstrates strict adherence to banking regulations and internal policies

Required:

High School Diploma or equivalent

Preferred:

Two years of financial services experience, with established proficiency in researching and responding to consumer credit disputes

Location: Full on-site in Brook Park, Ohio

Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Café.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.