We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** As a member Credit Processing Services Independent Business Operations, you will work in a fast-paced back-office operational environment where you’ll make a meaningful difference in our Feeder Breeder clients’ lives. As a Credit Risk Officer, you will be accountable for coordinating activities, planning and scheduling staff during peak periods to ensure Service Level Agreements are met or exceeded, in order to achieve high performance levels and outstanding client service. You will be responsible for submitting advance and payment entries for a range of clients within this specialized segment. You will also be responsible for monthly reporting using and will also be required to ensure productivity standards are achieved and Service Level Agreements are met or exceeded. _At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis._ **How You’ll Succeed** + **Analytical** **-** Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Conduct complex investigations and analyze data. + **Communication** **-** Clearly articulate facts and recommendations when presenting instructions, ideas and solutions utilizing strong communication skills, both verbal and written. Contacting clients and/or internal/external partners to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem. + **Teamwork -** Prioritize, organize workload and coordinate activities of the team by collaborating to ensure deadlines are met and pending items are reviewed regularly. Assist with training of new and/or temporary staff to provide support to peers in learning and understanding process, procedures and guidelines. + **Technical** **-** Demonstrate excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas. **Who You Are** + **You put our clients first.** You engage with the purpose of finding the right solutions. You go the extra mile, because it's the right thing to do. + **You’re goal oriented.** You’re motivated by accomplishing your goals and delivering your best to make a difference. + **You're passionate about people.** You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. + **You love to learn.** You're passionate about growing your knowledge. You have a keen sense of curiosity. + **Values matter to you** . You bring your real self to work, and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Scarborough-305 Milner Ave, 8th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Activity Coordination, Continual Improvement Process, Prioritization, Workforce Planning At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.