Description + Mitigates credit risk exposure by completing reviews of incoming clients utilizing Paychex payroll services. Provides advanced client service and technical product support to our internal and external partners. + Ensures timely and accurate problem resolution while mitigating risks. Reviews and approves or denies credit authorizations payments or termination decisions up to $100,000 in order to mitigate potential risk and ensure the best financial decision is implemented for the client as well as Paychex. + Prepares recommendations to management on items exceeding $100,000. + Conducts credit reviews on new Payroll clients. + Reviews and interprets credit reports (Equifax, Experian) and financial trade and public record data as necessary to assist in the credit decision making process. + Identify and research potentially fraudulent clients and escalate all positive matches to a supervisor and the fraud investigations group. + Conducts daily reviews of incoming clients to determine potential matches to previous clients that have been terminated for non-payment of payroll or invoice amounts. Removes clients from the Paychex services when required. + Diffuses difficult client concerns and notifies management of critical situations to ensure the best solution is implemented for the client as well as Paychex. + Researches and resolves product and service issues from the field and our clients and ensures the accuracy and integrity of financial transactions input into the product systems. + Participates in product related projects or training sessions to ensure area of responsibility is represented. Develops and maintains knowledge of all product offerings regulatory changes policy changes and industry developments. Skills customer service Top Skills Details customer service Additional Skills & Qualifications -customer service -problem solving -longevity -decision making -team/sports looks good on a resume -Open to ELGs Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Rochester,NY. Application Deadline This position is anticipated to close on Feb 12, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.