You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Perform thorough analysis of accounts to determine risk and make appropriate recommendations for immediate actioning / decisioning Monitor and track progress on actioning of high risk accounts, potential bust outs review Effective use of support/info codes to identify high risk accounts and enable the system to pick up identified accounts, Manage interactions with customers which include probing, understanding and negotiating Maintain high level of customer service when interacting with customers Work closely with all teams in American Express in identifying and reducing risk on delinquent/high risk accounts, potential CBOs, Ensure all possibilities of recurrence eliminated by identifying, actioning and decisioning all links on both card and merchant Strict adherence to compliance and relevant laws applicable to the market. Manage departmental reporting, shared mailbox and case distribution to relevant team in timely manner. Support team checking complete documents received from customers or other business units. Perform business form and consent enrollment. Manage departmental inventory management, supplies & services procurement, and other administrative support tasks. Manage end-to-end letter and direct debit process. Proceed income calculation process. Manage retrieval of original documents from warehouse. Manage data/document storage and destruction according to Personal Data Protection Act. Handle back office job assignments.

Minimum Qualifications

Bachelor degree in Business Administration, Finance or Accounting Preferably in Credit control, Collection field or Customer Services At least 1-2 years in Banking, strong credit analytical skill in Banking Industry Excellent verbal and written communication, problem solving skills and the ability to make decision based on information and logical reason Good negotiation skill Emotional intelligence with service minded and good team player Work under pressure on limited of time Able to work in multi functions Previous experience in risk or customer service within an investigation role Driven by providing exceptional customer service to our card members, by demonstrating empathy, building rapport and showing understanding, Able to utilize your knowledge of products and service to provide positive solutions Able to demonstrate excellent negotiation skills and can gain commitment for action Communicate in a professional manner, leading the conversations with the card members towards a mutually beneficial outcome, A Team player – ability to work with people in diverse teams Driven by results - gains personal satisfaction from achieving quality outcomes for the organization Passionate and committed professional with excellent English verbal and written communication skills

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.