Rochester, NY, 14651, USA
3 days ago
Credit Specialist (Tier II)
**Must Have:** + Associate Degree + Customer service, attention to detail, any kind of financial background is a bonus. Experience working in a fast paced computer environment. Multitasking. We have trouble filling the later hours so if they can commit to the schedule, we are happy to train them. + Microsoft Office + Time Management **Nice to Have:** + Financial Accounting + Financial Management **Job description:** + Mitigates credit risk exposure by completing reviews of incoming clients utilizing payroll services. + Provides advanced client service and technical product support to our internal and external partners. Ensures timely and accurate problem resolution while mitigating risks. + Reviews and approves or denies credit authorizations payments or termination decisions in order to mitigate potential risk and ensure the best financial decision is implemented for the client. + Prepares recommendations to management on items exceeding + Conducts credit reviews on new Payroll clients. + Reviews and interprets credit reports (Equifax, Experian) and financial trade and public record data as necessary to assist in the credit decision making process. + Identify and research potentially fraudulent clients and escalate all positive matches to a supervisor and the fraud investigations group. + Conducts daily reviews of incoming clients to determine potential matches to previous clients that have been terminated for non-payment of payroll or invoice amounts. + Removes clients from the services when required. + Diffuses difficult client concerns and notifies management of critical situations to ensure the best solution is implemented for the client. + Researches and resolves product and service issues from the field and our clients and ensures the accuracy and integrity of financial transactions input into the product systems. + Participates in product related projects or training sessions to ensure area of responsibility is represented. Develops and maintains knowledge of all product offerings regulatory changes policy changes and industry developments.
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