Description We are offering a contract for a permanent position as a Credit Specialist (Tier II) in ROCHESTER, New York. In this role, you will be working in the financial services industry, providing advanced client service and technical product support to both internal and external partners. Your primary focus will be on mitigating credit risk exposure by conducting thorough reviews of incoming clients. Responsibilities: • Facilitate detailed credit reviews for new payroll clients to mitigate potential risk. • Ensure accurate and efficient processing of customer credit applications. • Maintain comprehensive and up-to-date customer credit records. • Manage credit authorizations, payments, and termination decisions to ensure optimal financial decisions. • Conduct daily reviews of incoming clients to identify potential matches with previous clients terminated for non-payment issues. • Identify and research potentially fraudulent clients and escalate any positive matches for further investigation. • Handle product and service issues from the field, ensuring the accuracy and integrity of financial transactions. • Engage in product-related projects or training sessions to ensure comprehensive knowledge and representation of your area of responsibility. • Develop and maintain knowledge of all product offerings, regulatory changes, policy changes, and industry developments. • Manage difficult client concerns professionally, notifying management of critical situations to ensure the best solution is implemented. Requirements • Proven experience in Customer Service is essential • Ability to understand and implement Policy procedures • Experience in handling Payroll and Invoice related tasks • Proficiency in Payment Processing and Research work • Capability to Perform Ad Hoc Financial operations • Strong understanding of Credit systems and procedures • Excellent Time Management skills • Ability to build and maintain Client Relations • Proficiency in Microsoft Office Suites • Experience in Research Analysis • Knowledge of Authorizations and Terminations processes • Understanding of Mitigation strategies in credit operations • Experience in Financial Transaction handling • Ability to carry out Problem Resolution in a timely manner • Experience in conducting Training Sessions • Knowledge of Financial Management principles • Familiarity with Bonus Program operations • Experience in Fraud Investigation procedures • Ability to read and interpret Credit Reports • Experience in liaising with External Partners • Knowledge of Credit Risk Management procedures • Familiarity with Paychex Payroll system Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .