At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

The successful applicant will be part of a team that provides support to Credit & Risk functions of the organization. The applicant will need to become familiar with company Policies and Procedures that support Credit & Risk functions that include Know Your Customer/Due Diligence, Compliance with Card Brand Requirements, and Credit Review Processes as needed.

Main responsibilities:

Analysis of customers’ accounts in order to ensure that they meet current Anti Money Laundering standards, Compliance with Card Brand requirements, or completion of Credit Support Review Processes;

Validate that customer accounts are in compliance with applicable Know Your Customer Policy for Elavon;

Everyday outreach to customers in order to inform of deficiencies identified or obtain required documentation via e-mail;

Follow escalation path to remediate accounts as appropriate;

Close cooperation with Compliance and Audit teams on Card Brand and AML matters;

Close cooperation with customer account stake holders to include Relationship Managers, Sales Leaders, and Internal Lateral Teams as directed by management;

Support internal teams on projects as and when needed.

Requirements:

Fluent in English – both oral and written communication skills is a must;

Good knowledge of other European languages (Dutch, German, Norwegian, Polish & Swedish ) would be an advantage;

Experience in Anti Money Laundering would be an advantage;

Customer service experience would be an advantage;

Analytical mind and ability to work independently;

Flexibility and administrative accuracy are essential;

Good MS Office skills;

Attention to details;

Team spirit.

Analyst will be responsible for evaluating customer accounts to ensure they satisfy Know Your Customer/Anti Money Laundering, Card Brand Compliance, or Credit Support Review Processes completion. This will entail working with various departments within Elavon and liaising directly with customers (via e-mail) to ensure compliance with Company Policies and Procedures in applicable jurisdictions.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Kindly ensure that your CV and application are submitted in English.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.